Swap Out Controller

Essential Employment; Pontyclun; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Swap Out Controller to facilitate the transition of home care devices from analogue to digital. This full-time role involves coordinating device swaps, providing excellent customer service, and ensuring all installations are completed accurately. The ideal candidate will possess strong communication skills and a knack for troubleshooting to resolve any issues that may arise during the process. Join a forward-thinking team where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Strong customer service skills to assist during device transitions.
• Ability to troubleshoot and resolve technical issues effectively.

Responsibilities

• Coordinate the swap out of home care devices from analogue to digital.
• Provide support and ensure devices are installed correctly.

Skills

Customer Service

Troubleshooting

Communication

Technical Coordination

Job description

Swap Out Controller needed in Pontyclun Paying £12.84 per hr Ref 1509220

Full time on a temporary basis

Key Responsibilities:

• Coordinate and execute the swap out of home care devices from analogue to digital.
• Provide excellent customer service and support during the transition process.
• Ensure all devices are installed and configured correctly.
• Troubleshoot and resolve any issues that arise during the swap out process.
• Maintain accurate records of device changes and customer interactions.
• Communicate effectively with customers to explain the benefits of digital devices.
• Work closely with the technical team to ensure smooth operations.
• Follow all health and safety guidelines and procedures.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.