Sustainability Professional, Delivery Manager

Jobtailor; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Jobtailor in Greater London is seeking an inspiring manager to lead Skills Coaches, ensuring confidence in delivering training and assessment and maintaining quality across apprenticeship programmes.

You will develop your team to meet KPIs, collaborate with the Head of Portfolio on curriculum planning, and drive continuous quality improvement while delivering an excellent learner experience.

Qualifications

• Knowledge of apprenticeship-related regulations, standards and IQA processes.
• Knowledge of apprenticeship delivery and the role of Skills Coaches/Tutors.
• Knowledge of the L4 Corporate Responsibility & Sustainability Practitioner standard.
• Previous management or supervisory experience.
• Strong background in managing high-quality learning programmes.
• Excellent IT skills and relevant technical knowledge.
• Understanding of using Salesforce is an advantage.
• Ability to communicate with people at all levels with compassion, maturity and professionalism.
• Exceptional organisational and communication skills.
• Ability to work independently and solve problems.
• Be innovative and drive continuous quality improvement.
• Passionate about helping people start their careers at amazing companies and delivering the best training.
• Demonstrates commitment to our values and expected behaviours.

Responsibilities

• Work as an inspiring manager to ensure Skills Coaches are supported and feel confident in delivering training and assessment.
• Effectively manage and develop your team towards agreed levels of performance / KPIs and to the required standards.
• Ensure all activities continually meet the needs of our learners and be responsible for maintaining the quality assurance of our qualifications.
• Support the Head of Portfolio in planning and delivering a high-quality curriculum and learning experience.
• Ensure resources and training materials give opportunities for Skills Coaches to support their apprentices to be successful.
• Support Skills Coaches with learners at risk and act as a point of escalation to resolve issues and risks with clients.
• Produce IQA and observation feedback reports for your team, identifying areas for improvement and sourcing CPD opportunities.
• Successfully guide Skills Coaches through the requirements of the Assessment Plan for relevant Apprenticeship Standards.
• Work with the Head of Portfolio to manage the relationship with the relevant Assessment Organisation.
• Support the Hiring Manager in recruiting the best coaches for the programmes that you deliver.
• Support with programme reviews where relevant.

Skills

Knowledge of Apprenticeship-relatedReg

IQA processes

Salesforce proficiency

Exceptional communication skills

Problem-solving

Team leadership

Tools

Salesforce

Job description

• Work as an inspiring manager to ensure Skills Coaches are supported and feel confident in delivering training and assessment.
• Effectively manage and develop your team towards agreed levels of performance / KPIs and to the required standards.
• Ensure all activities continually meet the needs of our learners and be responsible for maintaining the quality assurance of our qualifications.
• Support the Head of Portfolio in planning and delivering a high-quality curriculum and learning experience.
• Ensure resources and training materials give opportunities for Skills Coaches to support their apprentices to be successful.
• Support Skills Coaches with learners at risk and act as a point of escalation to resolve issues and risks with clients.
• Produce IQA and observation feedback reports for your team, identifying areas for improvement and sourcing CPD opportunities.
• Successfully guide Skills Coaches through the requirements of the Assessment Plan for relevant Apprenticeship Standards.
• Work with the Head of Portfolio to manage the relationship with the relevant Assessment Organisation.
• Support the Hiring Manager in recruiting the best coaches for the programmes that you deliver.
• Support with programme reviews where relevant.

Requirements

• Knowledge of Apprenticeship-related regulations, standards and IQA processes
• Knowledge of apprenticeship delivery, and of the role of Skills Coaches/ Tutors.
• Knowledge of the L4 Corporate Responsibility & Sustainability Practitioner standard
• Previous management or supervisory experience
• Strong background in managing high-quality learning programmes
• Have excellent IT skills and relevant technical knowledge.
• A good understanding of using Salesforce would be an advantage
• Communicate effectively with people at all levels from apprentices to the Managing Director, and do so with compassion, maturity and professionalism.
• Exceptional organisational and communication skills
• Ability to work independently/problem-solving
• Be innovative and bring new ideas and drive continuous quality improvement
• Be passionate about helping people start their careers at amazing companies and this inspires you to deliver the best training possible
• Demonstrates commitment to our values and expected behaviours.

Core Competencies

Demonstrates expertise in managing and developing teams of Skills Coaches to deliver high-quality training and assessment aligned with Apprenticeship Standards. Proficient in quality assurance processes and committed to continuous improvement in learning programs.

Highest-signal resume keywords

• Knowledge Of Apprenticeship-Related Regulations
• Management Of High-Quality Learning Programmes
• IQA Processes
• Salesforce Proficiency
• Exceptional Communication Skills

Hard Skills

• Apprenticeship Delivery
• Quality Assurance
• Curriculum Planning
• Performance Management
• Training Material Development

Soft Skills

• Organizational Skills
• Problem-Solving
• Innovative Thinking
• Compassionate Communication
• Team Leadership

Industry Keywords

• Skills Coaches
• Apprenticeship Standards
• Corporate Responsibility & Sustainability Practitioner Standard
• Continuous Quality Improvement

Tools & Technologies

• Salesforce