Sustainability Manager

MandM Direct Limited; Hereford; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

2 days volunteering paid

Career growth

Staff discounts

Company pension

Generous holiday allowance

Birthday day off

Free parking

Health & wellbeing programme

Job summary

MandM Direct Limited seeks a Sustainability Manager in Hereford to build our sustainability roadmap. You will lead data capture, regulatory reporting and governance across UK and European operations, reporting to the Head of Compliance.

The role is hybrid, with 3 onsite days per week, and offers a platform to implement practical sustainability processes from ground up while partnering with Heartland for consolidated reporting.

Qualifications

• Hands-on experience in ESG regulatory compliance or operational reporting.
• Experience with accountability across multiple functions to drive data governance.
• Strong analytical skills to translate data into actionable reporting.

Responsibilities

• Refine data capture processes to improve granularity, transparency, and audit-ready KPI reporting.
• Project manage multi-jurisdictional EPR reporting with external delivery partners.
• Coordinate sustainability data streams across Operations, Buying, IT and Finance.
• Oversee environmental compliance across UK/Europe, translating legislation into workflows.
• Lead Scope 3 carbon data collection across the supply and value chains.
• Provide substantiated sustainability claims to avoid greenwashing risks.
• Support risk assessments, due diligence and process documentation within Compliance.
• Be the main sustainability contact for MandM, collaborating with Heartland Group."
• Line-manage and mentor the Sustainability Data Analyst.

Skills

Regulatory & Compliance background

Carbon & EPR capability

Cross-functional relationship building

Data & commercial acumen

Pragmatic & team-minded

Job description

About The Role

Sustainability Manager

Hereford, England, United Kingdom

Type: Full Time, Permanent

Working Pattern: Hybrid (3 days a week onsite)

The Opportunity

This is an exciting time to join MandM as we take our initial steps on our sustainability journey. We are at the early stages of establishing our roadmap, making this role essential for building solid foundations, improving data capture, and establishing core regulatory compliance processes.

Reporting directly to the Head of Compliance, you will oversee day-to-day sustainability data streams with a clear operational focus on Packaging Extended Producer Responsibility (EPR) and Scope 3 carbon reporting—while managing our Sustainability Data Analyst. Working closely with internal departments and our parent company's ESG leadership, this role offers a great opportunity to build essential processes from the ground up, establish practical governance, and support our growth as a business.

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for a talented Sustainability Manager to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

Competitive Salary: Your talent deserves recognition

Giving Back: 2 days paid volunteering to support a cause you care about

Career Growth: Opportunity to grow

Staff Discounts: Stay stylish with our exclusive discounts.

Company Pension: Secure your financial future.

Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

Birthday Delight: Take your special day off to celebrate YOU

Free Parking

Health & Wellbeing programme; we’ll look after you

The Role Scope

Reporting to the Head of Compliance, the Sustainability Manager coordinates cross-functional sustainability data collection, regulatory reporting, and compliance requirements. You will focus on building robust data capture processes, ensuring internal stakeholder accountability, and delivering accurate reporting across our UK and European operations.

Role key responsibilities:

Data Management & Operational Setup

• Refine data capture processes to deliver increasing granularity, transparency, and audit-ready KPI reporting.
• Project manage multi-jurisdictional Extended Producer Responsibility (EPR) reporting alongside our external delivery partner

• Drive cross-functional coordination of sustainability data streams, embedding clear data accountability across Operations, Buying, IT, and Finance.

Regulatory Reporting & Governance

• Oversee core environmental compliance across UK and European markets, translating incoming legislation into practical operational workflows.
• Lead the collection and delivery of Scope 3 carbon data across MandM's supply chain and value chain.
• Provide grounded advice to ensure sustainability claims are fully substantiated and protect the business against greenwashing risks.
• Support sustainability risk assessments, due diligence, and process documentation within the broader Compliance function

Stakeholder & Group Collaboration

• Serve as the key point of contact for sustainability matters within MandM, building collaborative relationships across internal teams.
• Build a strong working relationship with our parent company, Heartland, attending regular meetings with the Group ESG Controller and owning MandM's input for consolidated group reporting.
• Line manage, mentor, and empower the Sustainability Data Analyst

About You

What we’re looking for

• Regulatory & Compliance Background: Hands-on experience in ESG regulatory compliance or operational reporting, ideally within fashion, retail, FMCG, or complex supply chains.
• Carbon & EPR Capability: Practical experience with Extended Producer Responsibility (EPR) reporting, Scope 3 carbon data collection, or Environmental Management Systems.
• Cross-Functional Relationship Building: Excellent interpersonal skills with the ability to engage stakeholders across all levels and drive operational accountability.
• Data & Commercial Acumen: High attention to detail with strong analytical skills to translate complex data into clear, actionable business reporting.
• Pragmatic & Team-Minded: Experienced in mentoring or managing direct reports, paired with a collaborative attitude to support broader compliance initiatives.

Why Join MandM?

• Establish fundamental data and compliance processes during the early stages of our sustainability roadmap.
• Work closely with senior compliance stakeholders and Heartland group leads in a role with real scope to grow.

About Us

Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The people

• Integrity
• Teamwork
• Accountability
• Entrepreneurial approach