Surveying Quality Manager

e.surv Chartered Surveyors; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading UK residential surveyor is seeking a Surveying Quality Manager to enhance internal policies and ensure compliance within the Quality and Technical teams. The successful candidate will have detailed expertise in surveying, along with the ability to analyze data and respond to internal queries effectively. This role involves regular travel and collaboration with various internal stakeholders.

Qualifications

• Detailed knowledge of RICS 'Red Book' requirements.
• Experience in the residential surveying and valuation market.
• Understanding of the end-to-end mortgage origination process.

Responsibilities

• Maintain internal policies within Quality and Technical teams.
• Monitor compliance and respond to technical queries.
• Create internal compliance training materials.

Skills

Technical Compliance

Analytical Skills

Communication

Education

Valuer Registration Scheme accreditation

Job description

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Trading since 1989, Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities, estate agents, and private customers.

The Surveying Quality Manager will work as part of the wider Technical and Quality teams who assist the Head of Quality in providing advisory services to internal stakeholders. The role will involve active monitoring of surveyor technical compliance and provision of technical guidance to the business and suppliers.

Regular national travel may be required, with presence in the Kettering Office (NN15 6PP) to suit business needs.

Main Accountabilities

1. Maintain and enhance internal policies and controls within the Quality and Technical teams.
2. Work closely with Customer Care to mitigate indemnity claims and the Post Valuation Query team to reduce queries into the business.
3. Serve as a subject matter expert on internal products in collaboration with the Project Team.
4. Attend internal meetings regularly.
5. Monitor industry news and policy changes, reacting accordingly.
6. Contribute articles and analysis on industry press issues affecting the sector, including detailed analysis of the residential market.
7. Create and distribute guidance to internal stakeholders.
8. Respond to internal technical and policy queries within SLA.
9. Support Learning and Development by creating internal compliance training materials.
10. Become a Technical and Quality lead within the B2C environment, providing guidance on reports, MI analysis, and audit support.
11. Participate in audits and ensure quality compliance.
12. Contribute to contract discussions, especially as SME for B2C Products.
13. Assist with internal risk reports and dashboards used across the business.
14. Become a subject matter expert on internal policies and processes, including managing the Valuation Controls Manual.
15. Contribute to quarterly, monthly, and milestone reporting.
16. Utilize analytical skills to interpret data, identify trends, and generate strategic recommendations.

Knowledge and Expertise

1. Detailed knowledge of RICS "Red Book" requirements.
2. Knowledge of current trends and emerging issues in residential surveying and valuation.
3. Practical expertise in completing valuation and survey instructions.
4. Experience in the residential surveying and valuation market.
5. Understanding of the end-to-end mortgage origination process.

Qualifications

• Valuer Registration Scheme accreditation

Apply

If you meet our requirements and seek your next career challenge, or wish to discuss this role confidentially, please contact Mike Brett at 07767 100622 or apply with your CV and cover letter for a prompt response.

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PRE-EMPLOYMENT SCREENING: All employees must pass Criminal Records Disclosure and Credit Referencing checks to work with our lender clients. If unsure, please ask the team for details.