Surgical Wards Patient Care Assistant

Linnaeus; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 26,000; Full time

Job summary

Linnaeus is seeking a Surgical Wards Patient Care Assistant to join their dynamic team. This entry-level position is vital for ensuring exceptional patient care and client experiences in veterinary practice. As a Patient Care Assistant, you will collaborate with veterinarians and nurses, enhancing your skills in a supportive environment while contributing to the health and well-being of pets. Linnaeus fosters a culture of growth and inclusion, offering countless opportunities for professional development within a global family dedicated to making a better world for pets.

Qualifications

• Entry-level position with a focus on delivering quality patient care.
• Ability to work under the direction of veterinary professionals.
• Commitment to continuous professional development.

Responsibilities

• Deliver high-quality patient care and maintain accurate records.
• Work alongside veterinary staff to ensure efficient quality service.
• Engage in continuing professional development opportunities.

Skills

Empathy

Communication

Teamwork

Adaptability

Job description

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If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Overview

The role of the Patient Care Assistant (PCA) is critical in delivering quality patient care and an unrivalled client experience through teamwork, clear communication and utilisation of your knowledge and skills.

You will be a key member of the nursing team, working collaboratively with a variety of team members including veterinary surgeons, veterinary nurses, and members of the leadership team. You will work under the delegation of a Vet or Registered Veterinary Nurse to support patient care.

You will embrace our culture, with a growth mindset, and have a passion for self-development to support yourself and others.

Main purpose & goals

• Deliver high-quality patient care, utilising your developing experience and skills.
• Work within the Linnaeus ‘What can PCAs do in Veterinary Practice’ guidelines.
• Work and communicate effectively with colleagues and clients. Demonstrate the ability to be reliable, adaptable, understanding, and empathetic.
• Maintain accurate client and patient records.
• Contribute to an outstanding client experience.
• Always provide an efficient, courteous, and helpful service to all clients, suppliers, and external contacts.
• Promote and lead a culture of respect, collaboration, and engagement in the practice team to support well-being, quality, and productivity.
• Uphold and engage in Clinical Standards & Quality Improvement and demonstrate a commitment to continued professional development (CPD).
• Understand and adhere to practice and group policies and comply with regulatory requirements.
• Contribute to the financial health of the business by understanding and controlling costs in the areas that PCAs can impact.
  
  

Key Responsibilities

• Deliver high-quality patient care.
• Undertake all PCA duties within the practice, utilising your skills to maximise the provision of patient care within the remit of your role and experience, working under the delegation of a Vet or Registered Veterinary Nurse.
• Ensure accurate clinical record keeping, including hospitalisation forms and clinical notes.
• Uphold the premises and patient areas to a high clinical standard, adhering to stringent infection control protocols and maintenance of equipment, reporting any faults or damage.
• Work alongside the veterinary, nursing, and client care teams to deliver an efficient quality service. Be accountable for any specific tasks or responsibilities delegated.
• Responsible for improving quality patient care by engaging with feedback from site-level and group-level audits, contributing to incident reporting and reviewing.
• Engage with and deliver high-quality patient care initiatives.
• Participate in relevant CPD appropriate to your role, engage with Linnaeus, and in-house training opportunities. Actively share learning with team members contributing to improving patient care.
  
  

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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