Supreme Housekeeper - £12.80 per hour

The Grand Hotel, Birmingham; Birmingham; On-site; Full time

Job summary

A prestigious hotel in Birmingham seeks a Supreme Housekeeper to uphold high service standards for VIP guests. Responsibilities include servicing rooms, ensuring impeccable cleanliness, and providing a welcoming environment. Candidates should possess experience in hospitality and strong interpersonal skills.

Benefits

50% employee discounts on food and beverage

Competitive rates for overnight stays

Employee Referral scheme

Free meals on duty

Access to extensive benefits portal

Career development opportunities

Employee Assistance programme

Monthly employee recognition

Uniform provided

Qualifications

• Experience in a similar or supervisory role required.
• Flexibility to work shifts on weekdays and weekends is essential.

Responsibilities

• Service guest bedrooms to the Grand Housekeeping standard.
• Maintain high standards on the 6th VIP Floor.
• Deliver exceptional guest experiences by going the extra mile.

Skills

Organisational skills

Time management

Communication

Team player

Job description

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Supreme Housekeeper - £12.80 per hour, Birmingham

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Client:

The Grand Hotel, Birmingham

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

75ad5ff125ca

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

The Grand Hotel Birmingham

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Supreme Housekeeper - £12.80 per hour

Our Supreme Housekeepers work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our VIP guests.
The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.

What you will do

• You will primarily work on the 6th VIP Floor, servicing and maintaining Grand VIP Standards.
• Your standards of servicing bedrooms should be the pinnacle of Hospitality.
• To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
• Work closely with the Housekeeping Management.
• Deliver and build rapport with VIPs, whilst adhering to our confidentiality and privacy policy.
• Leading by example by delivering excellent guest experiences by surprising and delighting through going the extra mile.
• To be accountable for your allocated section of bedrooms ensuring a high standard of presentation and maintenance is second nature, including Public Areas.
• Be flexible to jump into any role within the housekeeping department when required.
• Contribute to creating a warm and welcoming environment for our guests and colleagues.

• Team player
• Strong organisational and time management skills
• Strong communication skills
• Previous experience within a similar or supervisory role is essential.
• Be fully flexible to be able to work shift patterns through weekdays and weekends

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided