Supporter Experience Officer

LLOYD'S REGISTER INTERNATIONAL; Swindon; Hybrid; GBP 27,000 - 28,000; Part time

Job summary

Bible Society is seeking a part-time Supporter Experience Officer to join the Individual Giving team in Swindon. You will manage the supporter journey, delivering engaging experiences to build long-term loyalty, with a focus on retention and positive engagement.

The role offers hybrid working, with some home-based flexibility. Ideal candidates will understand what motivates Christian supporters, apply retention fundraising principles, and analyse campaigns to report on performance.

Qualifications

• Understanding of what drives Christian supporters.
• Knowledge of retention fundraising principles.
• Strong analytical and reporting skills.
• Well-organised and self-motivated; strategic thinker.

Responsibilities

• Plan and deliver exceptional supporter journeys across the supporter lifecycle.
• Analyse campaigns and report on performance to inform decisions.
• Collaborate with the Individual Giving team to drive retention and loyalty.
• Maintain strong relationships with supporters and ensure a positive experience.

Job description

Supporter Experience Officer

Working as part of the Individual Giving team, you will work strategically across the whole ‘supporter journey’. Your goal will be to deliver exceptional supporter journeys driving long-term loyalty.

Job details

Location: Hybrid – Swindon, with some flexibility to work from home

Hours: Part-time– 30 hours per week

Salary Range: Pro rata £26,550 - £27,313 per annum (FTE £33,188 pa - £34,141 pa)

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

About the role

The Supporter Experience Officer will be responsible for ensuring supporters have a fulfilling and enjoyable relationship with Bible Society. Working as part of the Individual Giving team, you will work strategically across the whole ‘supporter journey’. Your goal will be to deliver exceptional supporter journeys driving long-term loyalty.

You will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles. Delighting supporters with positive ‘wow’ moments will be a core part of your remit.

Well-organised and self-motivated, you will be a strategic thinker and have proven experience in analysing and reporting on campaigns.

Bible Society is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of society.

Closing date

Closing date: Sunday 13 September 2026

Interview date

Interview date:

• First round interview date: Wednesday 23 September 2026 (online)
• Second-round interview date: Tuesday 29 September 2026 (Swindon)

Our commitment

As a Christian organisation, we believe you were created with a unique character. You have gifts and abilities that are all your own, so we're willing to explore how what you have might fit what we need.

The checklist

We know there's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying to work for us. If you think you've got most of what we want and you're excited about what we're doing, go ahead.

It's personal

You have a life outside work, and we want you to be able to live it well, so we're happy to talk to you about flexible working hours and working from home. We aren't impressed if you respond to emails at midnight.

Learn and grow

When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits us. We're committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available.

Together and apart

We believe in home working where it's appropriate – and during lockdown we made that work really well. But we know how important it is to meet face to face, too. We're committed to making the office an enriching environment, where people are glad to be.

Celebrating difference

Universal acceptance for everyone, everywhere is at the heart of our organisation. We promote diversity of thought, culture and background, which connects the entire Bible Society family. As such, Bible Society is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Level ground

We want you to bring your best to the application and selection process. If you need us to make any adjustments for that to happen, let us know and we'll be glad to help.