Supporter Experience Champion (Hybrid)

North West Air Ambulance; Manchester; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

North West Air Ambulance Charity is seeking a Supporter Experience Specialist to join our hybrid team at Knowsley & Barton. You will be the primary contact for supporters, handling enquiries, donations and data with care and accuracy.

This 35-hour-per-week, permanent role emphasises excellent communication, empathy and proactive service improvements to enhance the supporter journey across multiple channels.

Competenze

• Experience in a busy customer, supporter or service-focused environment.
• Excellent communication with warmth, empathy and professionalism.
• Organised and able to manage competing priorities and deadlines.
• Experience using databases or CRM systems with attention to detail.
• Confident handling enquiries and resolving problems.
• Proactive and adaptable team player, keen to improve processes.

Mansioni

• Respond to supporter enquiries across phone, email, post and online channels.
• Process donations and maintain accurate supporter information.
• Coordinate fundraising activity and support volunteers.
• Contribute to improving supporter journeys and communications.

Conoscenze

Customer service

Communication

Organisation

CRM systems

Proactivity

Team player

Strumenti

CRM systems

Descrizione del lavoro

North West Air Ambulance Charity is seeking a Supporter Experience Specialist to join our hybrid team at Knowsley & Barton. You will be the primary contact for supporters, handling enquiries, donations and data with care and accuracy.

This 35-hour-per-week, permanent role emphasises excellent communication, empathy and proactive service improvements to enhance the supporter journey across multiple channels.