Supporter Engagement Officer

JR United Kingdom; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Job summary

A health charity is hiring for new roles within their fundraising team, including Supporter Engagement and Community Engagement Officers. These positions focus on building long-term relationships with supporters, ensuring high-quality engagement, and managing fundraising campaigns. Ideal candidates will have experience in supporter care and strong communication skills, ready to make a significant impact in a growing program.

Qualifications

• Experience in Supporter Care, Individual Giving, or Community Fundraising.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Comfortable using databases to support tailored supporter experiences.

Responsibilities

• Engage, steward, and support a portfolio of supporters and fundraisers.
• Provide excellent supporter care via phone, email, social media, and face-to-face.
• Manage timely, tailored thank yous and impact updates.

Skills

Interpersonal skills

Communication skills

Community engagement

Job description

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Client:

The Talent Set

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

The Talent Set is delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:

• Community Engagement Officer

These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely, and engaging.

About the Roles:

As Supporter Engagement Officer, you will:

• Engage, steward, and support a broad portfolio of supporters and fundraisers.
• Manage timely, tailored thank yous and impact updates.
• Help develop the individual giving pipeline and support insights, reporting, and supporter journey planning.
• Collaborate with internal and external stakeholders across fundraising, communications, and beyond.

As Community Engagement Officer, you will:

• Be the first point of contact for community and third-party fundraisers.
• Support planning and delivery of annual matched-funding and recurring giving campaigns.
• Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
• Promote community fundraising campaigns across diverse audiences and grow sustainable income.

Key Shared Responsibilities:

• Provide excellent supporter care via phone, email, social media, and face-to-face interactions.
• Maintain accurate and timely data within our supporter database.
• Work closely with marketing and communications to ensure campaigns and touchpoints are current and engaging.
• Help build compelling supporter journeys that deepen connections and increase long-term support.

Person Specification:

• Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
• Comfortable using databases to support tailored and engaging supporter experiences.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Collaborative, proactive, and eager to make a difference in a growing program.
• Familiarity with social media, community engagement, or campaign promotion is a plus.

Interview will begin from 9th June.

To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every application.

We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.