Supporter Engagement Officer

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health charity seeks a Supporter Engagement Officer to enhance supporter relationships within their fundraising team. This role focuses on delivering engaging experiences, managing communications, and promoting campaigns to ensure a positive experience for donors and fundraisers.

Qualifications

• Experience in supporter care, individual giving, or community fundraising.
• Strong communication skills and relationship-building experience.
• Proficiency with databases and supporter management.

Responsibilities

• Engage and support supporters and fundraisers.
• Manage thank yous and updates for donors.
• Build supporter journeys to deepen engagement.

Skills

Communication

Relationship-Building

Collaborative Attitude

Tools

Databases

Job description

Supporter Engagement Officer, Sheffield, South Yorkshire

Client:

The Talent Set

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

The Talent Set is working with a health charity to recruit roles within their growing fundraising team, including a Supporter Engagement Officer.

This role involves delivering engaging experiences and building long-term relationships with supporters, stewarding donors and fundraisers, promoting campaigns, and ensuring a positive supporter experience.

About the Role:

Supporter Engagement Officer:

• Engage and support supporters and fundraisers.
• Manage thank yous and impact updates.
• Support development of the individual giving pipeline, insights, and supporter journey planning.
• Collaborate with stakeholders across departments.

Community Engagement Officer:

• Be the first contact for community and third-party fundraisers.
• Support campaigns like matched-funding and recurring giving.
• Oversee Community Support Volunteers and distribute fundraising materials.
• Promote community fundraising and grow income.

Shared Responsibilities:

• Provide excellent supporter care via multiple channels.
• Maintain accurate supporter data.
• Coordinate with marketing and communications.
• Build supporter journeys to deepen engagement.

Person Specification:

• Experience in supporter care, individual giving, or community fundraising.
• Proficiency with databases and supporter management.
• Strong communication and relationship-building skills.
• Collaborative and proactive attitude.
• Social media and campaign promotion experience is a plus.

Interview process begins from 9th June. To apply, send your CV promptly. We are committed to diversity and inclusion and welcome applicants from all backgrounds.