Supporter Engagement Officer

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable health organization is looking for a Community Engagement Officer in Birmingham to help manage relationships with supporters and fundraisers. This role involves enhancing supporter experiences and promoting fundraising campaigns to grow sustainable income. The ideal candidate will have experience in supporter care and strong communication skills to foster community engagement.

Qualifications

• Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills).
• Comfortable using databases for supporter experiences.
• Strong interpersonal and communication skills.

Responsibilities

• Engage and support a broad portfolio of individual supporters and fundraisers.
• Manage timely thank yous and impact updates.
• Promote community fundraising campaigns.

Skills

Supporter Care

Communication

Collaboration

Job description

Social network you want to login/join with:

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Client:

The Talent Set

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

The Talent Set is delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:

• Community Engagement Officer

These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely, and engaging.

About the Roles:

As Supporter Engagement Officer, you will:

• Engage, steward, and support a broad portfolio of individual supporters and fundraisers.
• Manage timely, tailored thank yous and impact updates.
• Help develop the individual giving pipeline and support insights, reporting, and supporter journey planning.
• Collaborate with internal and external stakeholders across fundraising, communications, and beyond.

As Community Engagement Officer, you will:

• Be the first point of contact for community and third-party fundraisers.
• Support planning and delivery of annual matched-funding and recurring giving campaigns.
• Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
• Promote community fundraising campaigns across diverse audiences and grow sustainable income.

Key Shared Responsibilities:

• Provide excellent supporter care via phone, email, social, and face-to-face interactions.
• Maintain accurate and timely data within supporter databases.
• Work closely with marketing and communications to ensure campaigns and touchpoints are current and engaging.
• Help build compelling supporter journeys that deepen connection and increase long-term support.

Person Specification:

• Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
• Comfortable using databases to support tailored and engaging supporter experiences.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Collaborative, proactive, and keen to make a difference to a growing programme.
• Familiarity with social media, community engagement, or campaign promotion is a plus.

Interview will begin from 9th June.

To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every application.

We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.