Supporter Engagement & Legacy Manager

Turn2us; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Flexible working patterns

Minimum one day working from office

Job summary

A UK non-profit organization seeks a Supporter Engagement & Legacy Manager to enhance their legacy marketing program and grow individual giving income. This role involves project management of engagement activities, developing strategic plans, and effectively communicating the impact of donations to supporters. Ideal candidates will have extensive experience in charity marketing and managing donor relationships, while being proactive in supporter engagement. Flexible working hours are available, with a minimum of one day in the office.

Qualifications

• Experience in managing direct marketing campaigns in a charity environment.
• Proven ability to manage successful legacy marketing campaigns.
• Experience in stewarding individuals and legacy supporters.

Responsibilities

• Manage project implementation of supporter engagement activities.
• Develop a multi-year plan to rebuild legacy income.
• Communicate the impact of donations effectively.

Skills

Management of direct marketing campaigns

Legacy marketing campaign management

Stewarding individuals and legacy supporters

Strong communication skills

Strategic planning

Job description

Join to apply for the Supporter Engagement & Legacy Manager role at Turn2us

Location: Turn2us London Hub (Farringdon) & homeworking

As the Supporter Engagement & Legacy Manager you will play a key role as we seek to reignite our legacy marketing programme and grow overall individual giving income to help ensure long-term support for those facing financial difficulty. You will be responsible for the project management and implementation of all supporter engagement activity, acquisition, and legacy marketing activities, ensuring all activity is optimised and campaigns include enhanced digital and social media content.

Reporting to the Co-Heads of Supporter Engagement and managing the Supporter Engagement Officer, you will develop a multi-year plan to rebuild legacy income and a pipeline of legacy supporters, including re-engaging the EFH care home staff and major donors.

You will be responsible for supporting the strategic direction, operational plans and effective management of Turn2us’s giving programmes from individuals including appeals, regular giving and legacies, maximising net income from new and existing income streams.

The successful candidate will have experience of managing direct marketing campaigns in a charity environment as well as proven ability to manage successful legacy marketing campaigns. They will have significant experience stewarding individuals and legacy supporters and be adept at communicating the impact of donations, as well as having line management experience. The ability to make a strong case for supporting Turn2us’ key areas of work is crucial, as is an aptitude for proactively increasing acquisition and retention rates.

The post holder will also be a self-starter who is comfortable building new strategies from a relatively small pool of supporters and is experienced testing different tactics to establish the best practice for Turn2us.

If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Interview date: 11th November 2025

Seniority level

• Mid-Senior level

Employment type

• Full-time
• Non-profit Organizations