Supporter Care Officer

Parkinson's UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Parkinson's UK is seeking a Supporter Care Officer to enhance relationships with supporters through high-quality communication and superior customer service. The role involves processing voluntary income and ensuring all supporters have a positive experience with the charity. Ideal for those passionate about customer care and community engagement, the position offers full-time hours with a competitive salary range based on experience.

Qualifications

• Experience in customer service roles is preferred.
• Ability to build and maintain relationships effectively.

Responsibilities

• Provide welcoming service to supporters and potential supporters.
• Process voluntary income and maintain accurate records.
• Manage multiple communication channels for supporter inquiries.

Skills

Customer service

Communication

Job description

Join to apply for the Supporter Care Officer role at Parkinson's UK

Join to apply for the Supporter Care Officer role at Parkinson's UK

This range is provided by Parkinson's UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the role

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office.

You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK.

What you’ll do:

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK
• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.
• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.
• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s

If you feel like this role is right for you, click on apply for more information!

Vacancy Expires: 16th of June 2025

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations

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