Supporter Care Assistant

The Children's Trust; Tadworth; On-site; GBP 25,000; Full time

Job summary

The Children's Trust is seeking a Supporter Care Assistant to enhance its Fundraising Team in Tadworth. This role involves providing top-notch service to supporters, managing communications, and ensuring accurate donor records within a highly rewarding environment. Join a leading charity that specializes in support for children with brain injuries and disabilities, offering excellent benefits and a commitment to diversity.

Benefits

Flexible benefits platform

On-site nursery

Enhanced Maternity and Paternity Pay

Time off for gender reassignment

Long service leave

Free on-site parking

Staff shuttle service

Free eye tests

Opportunity to retain NHS pension

Qualifications

• Experience with fundraising databases (e.g., ThankQCRM) preferred.
• Confident in handling phone inquiries and responding to emails.
• Friendly and professional demeanor in supporting stakeholders.

Responsibilities

• Serve as the first point of contact for general enquiries.
• Record and manage donations accurately on the fundraising database.
• Produce timely communications to supporters.

Skills

Customer Service

Communication

Database Management

Education

Relevant experience in a support role

Job description

An exciting opportunity has arisen for a Supporter Care Assistant to join the Fundraising Team .Your role is tobe responsible for delivering excellent service to The Children's Trusts supporters.

Location: The Children's Trust

Contract Type: Permanent

Specific Hours: 22.5 hours per week

Salary: £24,570 per annum, £14,742 pro rata

This role is not open to sponsorship.

Role Requirements

• Act as the first point of contact for general enquiries (both internal and external) received on a day- to-day basis.
• Confidently respond to phone calls and enquiries from supporters and the general public in a prompt, professional and friendly manner.
• Produce letters and e-mails in response to enquiries from supporters and the general public.
• Ensure the prompt and accurate recording of donations on the fundraising database, ThankQCRM
• Liaise with fundraisers concerning the coding of donations on the fundraising database.
• Produce thank you letters to supporters in a prompt timeframe.
• Liaise with the Finance department regarding donation coding and financial reconciliation.
• Add new supporter records to the fundraising database.
• Update existing supporter records on the fundraising database (i.e. changes of address).
• Update existing donation data on the fundraising database.
  
  

Interview Date: TBC

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Childrens Trust is the UKs leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teachers pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Childrens Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Childrens Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UKs diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networksacross the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here.We welcome applications from all who share our ambition regardless of background.We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidates name (and variations thereof). Social media searches will be limited to professional platforms such as Linked In. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.