Supported Living Manager

Supported Living Company; London Borough of Harrow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Supported Living Service Manager to establish a new supported living service in North West London. This role encompasses strategic leadership, including overseeing operations, shaping service frameworks, and ensuring care standards are met while supporting individuals with complex needs. Candidates should possess managerial experience in similar environments and relevant qualifications.

Benefits

Opportunity to shape a new service

Supportive leadership team

Rewarding work with meaningful impact

Qualifications

• Experience managing supported living services for adults with complex needs.
• Successful in scaling placements and service capacity.
• Experience with service start-ups.

Responsibilities

• Oversee daily operations and service framework development.
• Design and implement care policies and quality standards.
• Ensure compliance with CQC standards and manage staff training.

Skills

Leadership

Problem-solving

Staff coordination

Knowledge of safeguarding

Person-led support

Education

NVQ Level 5 in Health & Social Care

Job description

Position Title: Supported Living Service Manager

Location:

North West London

Start Date:

Immediate Start

Employment Type:

Full-Time, On-Site

Position Overview

We are seeking an experienced Supported Living Manager to lead the development of a new supported living service in North West London. This strategic leadership role involves overseeing daily operations, creating policies, shaping service frameworks, and building adult placement capacity. The service will support individuals with mental health needs, learning disabilities, autism spectrum disorders, challenging behaviour, and broader complex support needs.

Key Duties and Responsibilities

1. Lead the setup, planning, and launch of the new supported living service.
2. Design and implement care policies, risk protocols, and quality standards.
3. Manage care delivery in accordance with CQC standards and safeguarding frameworks.
4. Supervise recruitment, staff management, and training.
5. Support placement building and ensure appropriate referrals.
6. Collaborate with professionals, local authorities, families, and stakeholders.
7. Promote independence, inclusion, and personalized care.
8. Monitor service performance, compliance, and operational effectiveness.

Skills and Experience Required

1. Experience managing supported living services for adults with complex needs.
2. Success in building or scaling placements and service capacity.
3. Experience in service start-ups.
4. Strong leadership and staff coordination skills.
5. Knowledge of safeguarding, person-led support, and CQC compliance.
6. Relevant qualification in Health & Social Care (e.g., NVQ Level 5) or equivalent management experience.
7. Problem-solving skills with a calm, confident approach.
8. Commitment to dignity, safety, and empowerment of service users.

What We Offer

1. Opportunity to shape a new supported living service.
2. Supportive leadership team.
3. Rewarding work with meaningful impact.
4. Competitive salary based on qualifications and experience.

How to Apply

Interested candidates should send their CV and a brief expression of interest explaining why they are a great fit for this role.

Additional Information

Experience: Required

Languages: English – Advanced

Employment: Full-time

Start Date: Immediate

About Supported Living Company

We operate a single house supported living service in North West London, supporting individuals with mental health needs, learning disabilities, autism spectrum conditions, challenging behaviour, and complex support needs. We are looking for a competent manager to build a long-term team.