Support Worker – Trauma-Informed Care & Real Impact

BCHA; England; On-site; GBP 12,000 - 17,000; Part time

Job summary

BCHA in Bournemouth is seeking Support Workers to join our homelessness accommodation team. You will provide practical and emotional support, building respectful relationships and helping customers move toward independent living.

You will work 15 hours per week across a 7-day rota, including early and late shifts, with full training and a supportive team environment. We encourage trauma-informed approaches and safeguarding training to support staff and clients.

Qualifications

• Be a good communicator and able to facilitate support for customers.
• Enable and empower customers to build their own recovery plans.
• Provide practical, emotional support and encouragement.
• Actively promote customer participation in services & activities.
• Liaise effectively with colleagues, external agencies & service providers.
• Be empathic and non-judgemental.
• Be self-motivated, able to use your initiative and be a great team player.
• Be flexible, adaptable, calm and considered.
• Have experience of our client groups, transferable skills or willing to learn.

Responsibilities

• Carry out regular one-to-one sessions with customers.
• Build trusted, respectful relationships to support independent living.
• Support customers with daily activities and progression plans.
• Coordinate with colleagues and external partners to meet needs.

Skills

Communication

Empathy

Teamwork

Flexibility

Safeguarding

Job description

BCHA in Bournemouth is seeking Support Workers to join our homelessness accommodation team. You will provide practical and emotional support, building respectful relationships and helping customers move toward independent living.

You will work 15 hours per week across a 7-day rota, including early and late shifts, with full training and a supportive team environment. We encourage trauma-informed approaches and safeguarding training to support staff and clients.