Support Worker (Supported Accommodation)

Together UK; Hounslow; On-site; GBP 24,000 - 26,000; Full time

Job summary

Together UK in Hounslow is seeking a dedicated Support Worker to join our 24-hour mental wellbeing accommodation-based service for adults 18-65 with mental health needs. You will provide person-led support in a safe environment and promote independence and recovery.

The role is full-time and permanent, with shifts across a 24/7 rota. Candidates should have experience with vulnerable adults, GCSE English, and be willing to work with partners across services to improve outcomes.

Qualifications

• Experience supporting vulnerable adults (paid/voluntary/life experience).
• GCSE or Level II English qualification or equivalent.
• Basic competence in email and word processing.
• Demonstrate a non-judgemental attitude and empathy towards service users.
• Able to work in partnership with services users and maintain professional boundaries.
• Able to maintain a safe environment.
• Willing to undertake domestic tasks with service users as needed.
• Demonstrate problem-solving relating to welfare benefits, education and relationships.
• Open to learning and job-related training.
• Willing to collaborate with colleagues and organisations.
• Able to use email and computerized records systems.
• Able to travel and have access to car/public transport.
• Able to work a varying 24/7 rota with notice.

Responsibilities

• Support individuals to maintain good mental health and maximise recovery outcomes.
• Assist to prevent tenancy breakdown and support integration into the community.
• Partnership work with mental health professionals and services.
• Ensure a safe environment for all service users.
• Promote independence and living as independently as possible.

Skills

Vulnerable adults support

GCSE English

Email & Word

Non-judgemental

Professional boundaries

Safe environment

Domestic tasks

Welfare benefits

Willing to learn

Team collaboration

Records systems

Travel by transport

24/7 rota shifts

Education

GCSE/Level II English

NVQ Level II Health & Social Care

Job description

Support Worker (Supported Accommodation)

Application Deadline: 6 October 2026

Department: Operations

Employment Type: Full Time

Location: Hounslow

Reporting To: Mahbuba Nargis

Compensation: Basic Salary £23892.96 per annum plus Geographical Allowance £1940.0 per annum

Description

Great opportunity to join a vibrant team of support workers who provide a 24-hours mental wellbeing specialist accommodation-based supported living service for adults aged 18-65 with a diagnosed mental illness and/or primary mental health needs.

Full time
Permanent
Basic Salary £23892.96 plus Geographical Allowance £1940.0

Key Responsibilities

• Support individuals to maintain good mental health and maximise recovery outcomes to maintain independent lives, through culturally appropriate person-led service provision
• Support individuals to prevent tenancy breakdown and loss of accommodation and to be integrated members of their communities.
• Partnership working with relevant agencies, in particular mental health professionals.
• Provide an environment where all individuals within the nine (9) protected characteristics in the Equality Act 2010, feel safe, secure, and protected from avoidable harm.
• Promoting independence and enabling people to live as independently as possible.

Skills, Knowledge & Expertise

Essential:

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent