Support Worker - Staying Well Team

Thames Reach Charity; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Career development

Wellbeing support

Life assurance

Other benefits: blue light discount, 0

Job summary

Thames Reach Charity in Lambeth is seeking a proactive Support Worker to join the Staying Well Team on a fixed-term basis. You will assess service users, tailor support, and help people maintain stability and wellbeing.

The role requires empathy, strong organisation, and ability to work with partners across NHS and local services. Benefits include generous leave, pension contributions, development opportunities and wellbeing support.

Qualifications

• Demonstrated experience supporting individuals with mental health challenges.
• Strong ability to prioritise and manage time to meet goals and deadlines.
• Excellent interpersonal and communication skills with service users and teams.

Responsibilities

• Conduct regular assessments of service users’ needs to tailor support and monitor progress toward goals.
• Collaborate with internal departments and external partners to ensure high-quality care.
• Develop and implement SMART goals to support service users in achieving meaningful outcomes.
• Promote engagement and social inclusion while fostering autonomy and independence.
• Deliver a range of tailored interventions based on individual needs.
• Maintain accurate records and ensure all documentation meets standards and compliance requirements.

Skills

Compassionate approach

Time management

Communication skills

Interpersonal skills

Tools

Microsoft Office

Database systems

Job description

Role: Support Worker – Staying Well Team

Salary £34,577 per annum

Contract: Fixed term until 29/11/2027

Location: Lambeth

Interview date: 22/10/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Staying Well Team.

The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust, Lambeth NHS Clinical Commissioning Group, Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conduct regular assessmentsof service users’ needs to tailor support effectively and monitor progress toward their goals.
• Collaborate with internal departments and external partnersto ensure the highest quality of care for service users.
• Develop and implement SMART goals(Specific, Measurable, Achievable, Relevant, Time-bound) to support service users in achieving meaningful outcomes.
• Promote engagement and social inclusionwhile fostering autonomy and independence to improve overall physical and mental well-being.
• Deliver a range of tailored interventions, both short-term and long-term, based on the individual needs of each service user.
• Maintain accurate and up-to-date records, ensuring all documentation and case files meet Thames Reach’s standards and compliance requirements.

You will have:

• Demonstrated experience supporting individuals with mental health challenges, with a compassionate and empathetic approach.
• Strong prioritisation and time management skills, with the ability to work independently and efficiently under pressure.
• Proficient in Microsoft Office and database systems, with experience in tracking and managing information accurately.
• Detail-oriented and proactive, ensuring high standards in both support delivery and documentation.
• Excellent interpersonal and communication skills, fostering positive relationships with service users and multidisciplinary teams.
• Genuine passion for mental health, with a commitment to making a meaningful difference in the lives of individuals facing both short-term and long-term challenges.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.