Support Worker - Nights

Changing Lives; North East; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Changing Lives is seeking a Night Support Worker to join a 51-bed male accommodation team. The role focuses on creating a safe, supportive environment for residents experiencing homelessness and associated challenges.

The position involves night shifts, welfare checks, emotional and practical support, and maintaining secure, clean facilities while promoting independence and recovery for those in our care.

Qualifications

• Experience supporting people facing homelessness or related challenges.
• Ability to work night shifts and remain calm under pressure.
• Strong documentation and handover skills.

Responsibilities

• Carry out welfare and wellbeing checks for residents.
• Provide practical and emotional support to residents.
• Respond to incidents and emergencies as they occur.
• Maintain site security and safety protocols.
• Complete accurate documentation and handovers.
• Ensure the building remains clean, safe and welcoming.
• Build positive professional relationships with residents to promote independence and recovery.

Job description

About us

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Housing & Homelessness Services

A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.

Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.

About the Job

Working as part of a dedicated night team within a 51-bed supported accommodation service for men, the Night Support Worker plays a vital role in creating a safe, secure and supportive environment for residents. We support individuals who may be experiencing homelessness, substance misuse, mental health difficulties, offending histories, social isolation, physical health needs and other complex challenges. This varied and rewarding role involves carrying out regular welfare and wellbeing checks, providing practical and emotional support, responding to incidents and emergencies, maintaining site security, completing accurate documentation and handovers, and ensuring the building remains clean, safe and welcoming. Night Support Workers build positive professional relationships with residents, offering encouragement, guidance and a listening ear during difficult times whilst promoting independence and recovery. The role requires someone who is compassionate, resilient and able to remain calm under pressure, with the confidence to work independently and make sound decisions when required. This is an excellent opportunity for someone looking to make a genuine difference in people's lives while gaining valuable experience within homelessness, housing, mental health and support services. Every shift contributes to helping vulnerable individuals feel safe, respected and supported as they work towards greater stability, independence and positive outcomes for the future.