Hostel Support Worker - fixed term

Protec Work's, S.L.; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in supported housing seeks a Support Coach for a fixed-term contract to provide essential support to customers. The role involves delivering high-quality service in a psychologically informed manner, managing caseloads, and fostering independence among vulnerable individuals. Candidates should be compassionate, proactive, and effective communicators, ready to engage with tenants and facilitate positive change.

Qualifications

• Compassionate, innovative individual with commitment to high-quality service delivery.
• Empathetic and capable of empowering vulnerable individuals.
• Proactive, organized, efficient, and resilient.

Responsibilities

• Deliver the day-to-day running of the hostel and support services.
• Manage your own caseload and conduct assessments.
• Support customers in learning independent living skills.

Skills

Empathy

Organization

Resilience

Coaching

Job description

Fixed Term Contract - Maternity Cover April - November 2025

37hrs a week including some weekend working

Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm

Weekend Working: 1 in 4 weekends approx

About The Role

Supported Housing is a crucial part of the business. As a Support Coach, you will be the primary support for customers, working in a team of Hostel Support Coaches to deliver the best possible outcomes. You will utilize psychologically informed ways of working to provide a flexible and adaptive service that meets the changing needs of both customers and the team. You will be part of a small team providing intense therapeutic support.

You will collaborate with other Support Coaches, the Team Leader, and Services Manager to promote and ensure a psychologically informed approach, providing a service that adapts to the needs of customers and the team. Your work will involve providing consistent boundaries, trauma-informed support, good housing management, and strong financial control. Working closely with our Independent Living Housing Services Team, you will ensure seamless housing and support solutions throughout our customers' journeys with Squared.

Working with community support groups, partner agencies, and internal teams, you will aim to create a safe environment that builds customer confidence and promotes positive change and development.

Key Responsibilities

1. Deliver the day-to-day running of the hostel and support services to customers.
2. Work in a psychologically informed, person-centred, and non-judgmental manner tailored to individual needs.
3. Manage your own caseload, organize support sessions, attend meetings, and assist with external appointments and referrals.
4. Creatively and practically deliver effective support.
5. Conduct assessments, develop support and risk management plans for new customers.
6. Manage arrears and assist with benefit claims, personal contribution charges, and payment plans.
7. Maintain a safe and secure living environment for customers and staff.
8. Support customers in learning independent living skills for successful move-on.
9. Perform room checks and ensure health and safety procedures are followed.
10. Collaborate with the team to deliver consistent, positive service and appropriate behavior.
11. Recognize challenging situations and support colleagues to influence positive customer behavior.
12. Record daily support activities and update internal systems accordingly.
13. Inform customers of their rights and responsibilities and involve them in service improvements.
14. Provide cover for other Support Coaches as needed.
15. Liaise with professionals and external agencies effectively.
16. Work with other departments to ensure smooth operations.
17. Adhere to safeguarding policies and procedures, reporting concerns as required.
18. Follow all organizational policies, including health and safety, fairness, lone working, SOVA, and child protection.
19. Promote Squared services within the wider community.

About You

We seek a compassionate, innovative individual committed to high-quality service delivery. You should be empathetic, capable of coaching and empowering vulnerable individuals, and able to challenge negative behaviors appropriately. You must be proactive, organized, efficient, and resilient, with a positive attitude. You should enjoy engaging with tenants and be approachable, friendly, yet firm. Willingness to go the extra mile is essential.