Support worker/ HCA

Match Options Ltd; Eastbourne; On-site; GBP 12,000 - 18,000; Part time

Job summary

Match Options Ltd is seeking a part-time Support Worker (HCA) to provide person-centred care on-site at BN21 2DW. The role is temporary and involves assisting with daily living activities, encouraging independence, and offering emotional support in a collaborative care setting.

Experience in mental health or healthcare is preferred. You must have good communication skills, confidentiality, and the ability to work flexibly including evenings and weekends as service needs require.

Qualifications

• Experience in mental health, healthcare, care, or support work.
• Caring, patient, and compassionate approach.
• Excellent communication and listening skills.
• Ability to maintain professional relationships with service users.
• Understanding of person-centred care and safeguarding.

Responsibilities

• Provide high-quality, person-centred support to individuals.
• Assist with daily living activities and personal care where required.
• Encourage independence and support development of life skills.
• Provide emotional support, reassurance and companionship.
• Support access to community activities, appointments and education.
• Observe and report changes in health or wellbeing as required.

Skills

Communication

Listening

Interpersonal skills

Teamwork

Person-centred care

Safeguarding

Confidentiality

Professional boundaries

Flexibility

Job description

Support worker/ HCA

Company: Match Options Ltd

Hours: Part-time

Location: BN21 2DW

Working pattern: On-site

Job type: Temporary

Posting date: 3 Nov 2026

Closing date: 3 Dec 2026

• Provide high-quality, person-centred support to individuals.
• Support service users with daily living activities, including personal care where required, meal preparation, shopping, household tasks, and maintaining their living environment.
• Encourage independence and support individuals to develop or maintain essential life skills.
• Provide emotional support, reassurance, companionship, and encouragement.
• Support service users to access community activities, appointments, education, employment, and social opportunities.
• Observe and appropriately report changes in a service user's mental health, behaviour, physical health, or general wellbeing.
• Support individuals during periods of distress or challenging situations, following agreed care plans, risk assessments, and organisational procedures.
• Assist with or administer medication where appropriately trained and authorised.
• Maintain accurate, confidential, and up-to-date care records, daily notes, incident reports, and other required documentation.
• Follow safeguarding procedures and promptly report any concerns regarding abuse, neglect, exploitation, or risk of harm.
• Work effectively with colleagues, families, healthcare professionals, social workers, and other relevant agencies.
• Respect service users' privacy, confidentiality, cultural backgrounds, choices, and individual rights.
• Follow health and safety, infection prevention and control, medication, safeguarding, and other organisational policies.
• Participate in staff meetings, supervision, mandatory training, and continuing professional development.

Essential requirements

• Previous experience in a mental health, healthcare, care, or support worker role is preferred.
• Caring, patient, non-judgemental, and compassionate approach.
• Good communication, listening, and interpersonal skills.
• Ability to build appropriate and professional relationships with service users.
• Understanding of person-centred care, safeguarding, confidentiality, dignity, and professional boundaries.
• Awareness of common mental health conditions and how they may affect an individual's daily life.
• Ability to recognise and appropriately respond to changes in behaviour, wellbeing, or level of risk.
• Ability to remain calm and professional when supporting individuals experiencing distress or challenging situations.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Good written skills and ability to maintain accurate care and support records.
• Willingness to undertake mandatory training and ongoing professional development.
• Flexibility to work shifts, which may include evenings, weekends, nights, and bank holidays depending on service requirements.
• Right to work in the UK.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.