Support Worker - Complex Care (Day Shifts) Leicester

We Change Lives; Leicester; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Training & Development

Welcome Bonus

Discount Schemes

Refer a Friend

Technology Support

Job summary

We Change Lives is seeking a dedicated Support Worker for the Leicester Complex Care service in Leicester. The role is days-based, 35 hours per week, with an hourly rate of £12.71.

You will deliver person-centred care, support adults with complex needs, and work closely with the team to maintain high standards of safety and wellbeing. Full training is provided, with a focus on Positive Behaviour Support, de-escalation, and tailored support planning.

Qualifications

• A recognised health or social care qualification

Responsibilities

• Mentor new colleagues during induction to support high-quality care delivery
• Participate in supervision, observation and appraisal processes
• Provide effective communication including accurate written reports
• Follow WCL financial procedures
• Act in line with the organisation's environmental and sustainability principles
• Help maintain a caring environment aligned with best practice, guidance and legislative requirements
• Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
• Seek and share the views and preferences of the people we support
• Promote high levels of satisfaction among people we support, families, colleagues and commissioners
• Support the Service Manager with complaints and concerns following WCL policy
• Maintain positive relationships with families, the community, and external partners
• Understand and implement safeguarding procedures
• Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
• Recognise and report safeguarding concerns appropriately
• Take reasonable care of your own and others' health and safety
• Cooperate with the employer to ensure compliance with legislation
• Avoid misuse of equipment or systems provided for safety
• Support the Service Manager in maintaining a safe environment
• Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
• Use and share information only with authorised people and for authorised purposes

Job description

We Change Lives is seeking a dedicated Support Worker for the Leicester Complex Care service in Leicester. The role is days-based, 35 hours per week, with an hourly rate of £12.71.

You will deliver person-centred care, support adults with complex needs, and work closely with the team to maintain high standards of safety and wellbeing. Full training is provided, with a focus on Positive Behaviour Support, de-escalation, and tailored support planning.