Support Worker - Clouds House

Ad Warrior Ltd; Salisbury; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Family-friendly benefits

Training and development

Health Cashback Scheme

Season Ticket Loan

Cycle to work

Crisis Loan Scheme

Electric Car Scheme

Wellbeing Days

Blue Light Card

Annual Leave 25–30 days

Pension scheme

Death in service

Critical Illness Insurance

Job summary

The Forward Trust is seeking a dedicated Support Worker for Clouds House in the United Kingdom. You will help residents engage in daily routines, wellbeing activities and the therapeutic programme within a structured, recovery-focused environment.

Join a one-team, trauma-informed team where safeguarding, accurate record keeping and calm, professional responses to incidents are everyday. This role offers training and a supportive path to development.

Qualifications

• Experience in health, social care, recovery or residential settings.
• Strong communication and people skills.
• Emotional resilience with the ability to remain calm under pressure.
• Professional, boundaried and compassionate approach.
• Good organisation and attention to detail.
• Understanding of safeguarding principles.
• Commitment to recovery-focused and trauma-informed practice.

Responsibilities

• Support clients to engage in daily routines, wellbeing activities and the therapeutic programme
• Promote structure, communal responsibilities and positive recovery habits
• Maintain a safe, respectful and supportive living environment
• Monitor welfare, safeguarding and behavioural concerns, escalating where needed
• Support medication processes (including eMAR where trained)
• Completing accurate, up-to-date records and handovers
• Respond calmly and professionally to incidents or client needs
• Working closely with colleagues across all departments as part of one team

Skills

Health/social care exp

Communication skills

Emotional resilience

Professional boundaries

Organisation

Safeguarding knowledge

Trauma-informed practice

Job description

Support Worker – Clouds House

Location: Clouds House

Salary: £28,479 per annum

About The Role

Looking for work where you can truly make a difference?

Join the team at Clouds House as a Support Worker, based at Clouds House. You’ll play a vital role in helping people build lasting recovery in a safe, structured and therapeutic residential environment.

Working within our fully integrated One Team model, you’ll help reinforce our 12-Step and trauma-informed treatment approach. No two shifts are the same – this is a hands-on, rewarding role where your presence, professionalism and compassion matter every day.

What you’ll be doing:

• Supporting clients to engage in daily routines, wellbeing activities and the therapeutic programme
• Promoting structure, communal responsibilities and positive recovery habits
• Maintaining a safe, respectful and supportive living environment
• Monitoring welfare, safeguarding and behavioural concerns, escalating where needed
• Supporting medication processes (including eMAR where trained)
• Completing accurate, up-to-date records and handovers
• Responding calmly and professionally to incidents or client needs
• Working closely with colleagues across all departments as part of one team

What we’re looking for:

• Experience in health, social care, recovery or residential settings
• Strong communication and people skills
• Emotional resilience with the ability to remain calm under pressure
• A professional, boundaried and compassionate approach
• Good organisation and attention to detail
• Understanding of safeguarding principles
• Commitment to recovery-focused and trauma-informed practice

Desirable:

• Experience in addiction or mental health services
• Knowledge of 12-Step recovery models
• Experience managing challenging behaviour
• Full UK Driving Licence

At Clouds House, you’ll be part of a supportive and passionate team making a genuine difference every day. We offer ongoing training and development opportunities, and the chance to build valuable experience in a rewarding recovery-focused environment where your contribution truly matters.

If you’re passionate about supporting others and want flexible work in a rewarding setting, we’d love to hear from you.

Please note: No sponsorships are available for this role.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at [e-mail]
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.