Support Worker (Cafe)

Bluetownonline; Richmond; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading charity as a Support Worker in Café West. You’ll provide care and mentorship to individuals while they gain valuable work experience in a busy café. We value compassion, integrity, and a desire to empower the community, offering comprehensive training and generous benefits.

Benefits

20 days paid annual leave plus 8 bank holidays

Pension and life assurance benefits

Enhanced maternity and paternity pay

Access to occupational health, physiotherapy, counselling

Fully paid training and qualifications opportunities

Season ticket loan for commuting

Employee discounts from over 3,500 retailers

Refer a Friend Scheme with rewards

Qualifications

• No previous experience necessary; full training provided.
• Driven by a genuine desire to help others.

Responsibilities

• Tutoring and mentoring people we support in café operations.
• Monitoring and tracking the progress of the café staff.
• Ensuring high levels of service to customers.

Skills

Empathy

Kindness

Integrity

Strong sense of care

Job description

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About Us:
United Response is a leading national charity. We have a great team of people who are passionate about providing care and support. Since 1973, United Response has been delivering person-centred care and support. We campaign to ensure the people we support have equal access to the same rights and opportunities, as well as challenging the negative attitudes and discrimination they face. Our spokespeople can talk confidently on the issues affecting people with disabilities, autism and mental health support needs. In our work we aim to be creative, strong, honest, responsive and united.

About the role:

Café West is the fully functioning café we run at the City of York Council offices in central York, we offer a fantastic range of drinks and food for council workers to enjoy. Our kitchen prepares all our sandwiches and salads fresh on site, as well as fresh produce we serve great quality coffee and do it all with a smile. The café is a great way for some of the people we support to gain valuable work experience that will stand them in good stead for future employment

In this role, you will utilise the digital app, Nourish, to manage and access the care and support plans for the individuals we assist. While prior experience with digital or mobile apps is advantageous, comprehensive training will be provided.

About you:

Are you driven by a genuine desire to help others? Do you want to make a lasting impact by supporting individuals to live more independent and fulfilling lives?

We’re looking for compassionate, hands-on individuals who are ready to empower some of the most vulnerable members of our community. If you bring empathy, kindness, and a strong sense of integrity, we want to hear from you.

As a Support Worker in Cafe West, you’ll play a vital role in providing care and encouragement to those who need it most. In return, we offer comprehensive training, both online and in person, so no previous experience is necessary.

If you’re caring, respectful, and ready to make a difference, apply now and become part of a team that values dignity, respect, and the power of support.

Duties and Responsibilities:

As a Support Worker at Café West you would be responsible for tutoring and mentoring the people we support in all aspects of working in a busy café. You will be responsible for:

• Helping the PWS to improve their all-round skills
• Monitoring and tracking the progress of the Café staff
• Ensure that a standard and high level of service is delivered to customers
• Troubleshoot any problems or issues that arise
• Generous Leave: 20 days paid annual leave (plus 8 bank holidays, pro rata for part-time), increasing with service.
• Financial Security: Pension and life assurance benefits.
• Family-Friendly Policies: Enhanced maternity and paternity pay.
• Health and Wellbeing Support: Access free occupational health, physiotherapy, counselling, advice service and two wellbeing days
• Professional Development: Fully paid training and opportunities to gain nationally recognized qualifications.
• Travel Benefits: Season ticket loan for commuting.
• Employee Discounts: Access to an online shopping platform with discounts from over 3,500 retailers.
• Refer a Friend Scheme: Share the opportunity with your network and earn rewards.

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of Care Assistant, Personal Support Specialist, Client Care Coordinator, Community Support Associate, and Wellbeing Facilitator may also be considered.