Support Worker

Keys Group; Tees Valley; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Program

Circle wellbeing

Nest Pension Scheme

Long Service Awards

Induction & Introductory Programme

Blue Light Card

Job summary

Keys Group is seeking a compassionate Residential Support Worker to assist young people aged 16–18 in a semi-independent living setting. You will support education, finances and daily living skills while building trust and ensuring a safe home environment.

Requirements include a full UK driving license, an enhanced DBS (paid by Keys Group) and 21+ years of age. Experience in care is preferred, with a strong emphasis on safeguarding and teamwork.

Qualifications

• Full UK Manual Driving Licence with access to a vehicle (essential).
• Enhanced DBS check paid by Keys Group, including renewals.
• QCF qualifications or career development opportunities offered by Keys Group.

Responsibilities

• Provide day-to-day support to young people in a semi‑independent living environment.
• Promote independence through guidance with education, employment, finances and daily living skills.
• Build positive, trusting relationships with young people.
• Maintain a safe, supportive and structured home environment.
• Complete accurate records, reports and support plans.
• Work collaboratively with external professionals, families and internal teams.
• Safeguard and protect the welfare of all young people in your care.
• Must be 21 years or over due to regulatory requirements.
• Experience working with young people or in care/child sector is preferred.
• Demonstrate strong communication and teamwork skills.
• Show commitment to safeguarding and promoting welfare of young people.

Skills

Communication

Teamwork

Safeguarding

Empathy

Calm under pressure

Job description

We are looking for a compassionate, reliable, and dedicated Residential Support Worker to join our team, supporting young people aged 16-18 in a semi-independent group setting. This role is ideal for someone who is passionate about helping young people develop essential life skills, build confidence, and prepare for full independence.,

Responsibilities

• Provide day-to-day support to young people in a semi-independent living environment.
• Promote independence through guidance with education, employment, finances, and daily living skills.
• Build positive, trusting relationships with young people.
• Maintain a safe, supportive, and structured home environment.
• Complete accurate records, reports, and support plans.
• Work collaboratively with external professionals, families, and internal teams.
• Safeguard and protect the welfare of all young people in your care.
• Must be 21 years or over (due to regulatory requirements).
• Experience working with young people or within the care/child sector (preferred).
• Strong communication and teamwork skills.
• Commitment to safeguarding and promoting the welfare of young people.

About You

• Experience supporting children and young people with challenging needs (desired).
• Understanding of safeguarding, child protection, and behaviour management.
• Calm, resilient, and confident in managing challenging situations.
• Ability to build trust and positive, supportive relationships.
• Strong communication skills, both verbal and written.
• Emotionally intelligent, empathetic, and patient.

Keys provide innovative care and education services to children and young people who have complex needs, emotional and behavioural difficulties. We try and make every day extraordinary for the children we care for and support, because we believe in every single one of them. It's an exciting time to join us as we expand and grow our teams in the region.

SHIFT PATTERNS

Monday-Friday 3PM (sleep-in finishing at 9AM) & Saturday-Sunday 7PM (sleep-in finishing at 8AM) on a rolling rota.

REQUIREMENTS

• Full UK Manual Driving License with access to a vehicle - essential,
• DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals.
• Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.

Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience. Blue Light Card - at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation.

• Care First - We care about your well-being and that's why we're pleased to offer our employees an Employee Assistance Program. If you need someone to talk to, the EAP is here for you - confidentially and at no cost.
• Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered.
• NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group.
• Long Service Awards - It's our way of saying a heartfelt thank you for everything you do.
• Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success

About Keys

Keys Care provides safe, supportive homes for adults and children, offering tailored services and specialist support to help people thrive. Through our Connected Support approach, we empower individuals to build stability, resilience, and a strong sense of belonging