Support Worker

Cartrefi Cymru Co-operative; Pontypool; On-site; Full time

Job summary

Join a leading support provider in Wales as a Support Worker, where you will empower individuals with learning disabilities to make their own choices and enhance their well-being. This rewarding role emphasizes patience, empathy, and strong communication skills. Full training is provided, and the position offers excellent benefits including annual leave and training opportunities.

Benefits

Excellent training and development opportunities

25 days annual leave, rising to 30 days

Benevolent Fund

Long-term service awards

Online shopping discounts

24-hour access to Employee Assistance Programme

Eligibility for Blue Light discount card

Qualifications

• No experience required; full training provided.
• Ability to support individuals with respect and dignity.

Responsibilities

• Support individuals in making everyday and bigger decisions.
• Empower people to participate in structured activities.
• Offer practical support for responsibilities like paying bills.

Skills

Patience

Empathy

Communication

Teamwork

Written Skills

Job description

Here at Cartrefi Cymru, we’re a Cooperative, which means putting people at the heart of our decision making and support. Our colleagues, the people we support, and members of our community contribute to how we build community as one of Wales' largest support providers.

With a new opportunity to join us as a Support Worker, you can play a part in this.

We are dedicated to supporting those with learning disabilities to live a fulfilled and enriched life in the community. We want to work with the best people with the best skills who demonstrate our values and are committed to making everyday remarkable.

Location: Torfaen

Hours: Up to 16 hours

Salary: £12.74 per hour, sleep-in shifts at £60 per night, and travel expenses paid at 45p per mile

Contract: Permanent

Interviews: We are looking to interview as soon as possible, so we encourage you to apply early.

What you’ll be doing:

In this role, you’ll support individuals in making their own choices — whether it’s everyday decisions like what to wear, eat, or do, or bigger decisions such as where to live, how to manage finances, or where to go on holiday.

As a trusted Support Worker, you'll empower people to follow through on these choices, including participating in structured activities that build confidence and develop new skills. You’ll also offer practical support to help them meet responsibilities like paying bills, maintaining their homes, being good neighbours, and staying connected with friends and family.

Your goal is to make everyday remarkable by enhancing well-being and focusing on small, meaningful moments that bring joy and purpose. This person-centred support makes for a fun and rewarding role for the right person.

Who we are looking for:

No experience is required as full training is provided. We’d love to hear from you if you:

• have patience and empathy
• can support a person with respect and dignity
• have strong communication and teamwork skills
• are able to speak on behalf of others and communicate with professional people
• have good written skills and can record events with empathy and meaning

It’s not just what you do, but how you do it — we’re looking for someone who can demonstrate our values every day.

Our Rewards:

• Excellent training and development opportunities to achieve qualifications
• 25 days annual leave, rising to 30 days after 5 years’ service, with options to buy and sell leave
• Benevolent Fund, a confidential financial wellbeing resource
• Long-term service awards
• Access to online shopping discounts and benefits platform
• 24-hour access to our Employee Assistance Programme
• Eligibility for Blue Light discount card
• And much more…

Our Mission: To build a better future by focusing on people with learning disabilities and their families. We aim to be a great support provider for individuals, families, employees, partners, funders, and communities.

Our Values:

We’ve committed to supporting people with honesty, trust, kindness, respect, and wellbeing.

Please note we reserve the right to close this advert early, so we encourage early application for this position.