Support Worker

Livewest; Plymouth; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Generous Annual Leave

Pension Contributions

Health Benefits and Perks

Learning and Development

Family Support

Wellbeing Matters

Smarter Travel

Giving Back

Job summary

LiveWest is seeking a part-time Support Worker for our Complex Needs Services in Plymouth. You will help customers manage tenancy, understand benefits, and develop life skills to promote independence and wellbeing.

You will work flexibly, build professional relationships, and create outcome-focused support plans while safeguarding and maintaining accurate records. This role is office-based in Plymouth and requires an enhanced DBS check.

Qualifications

• Experience supporting people from diverse backgrounds with varying support needs.
• Ability to build effective relationships and maintain boundaries.
• Experience maintaining records and contributing to action or support plans.
• Confident decision-making and accountability.
• Ability to work independently (including lone working) and in a team.
• Flexibility to meet customer needs.
• Understanding of equality, diversity and safeguarding of vulnerable people.
• Good literacy and numeracy.
• Safeguarding awareness or certification.

Responsibilities

• Deliver a high-quality, person-centred support service for customers with complex needs.
• Build positive relationships with customers, colleagues and partner agencies.
• Identify support needs and develop outcome-focused support plans.
• Promote independence, inclusion and reduce social isolation.
• Complete and review risk assessments; manage risk per policies.
• Maintain accurate records and contribute to service targets.
• Work within professional boundaries and safeguard, promote equality and confidentiality.

Skills

Frontline support

Boundaries

Record-keeping

Decision making

Independent & team work

Flexibility

Equality & safeguarding

Literacy & numeracy

Safeguarding cert

Education

NVQ Level 3

Job description

About The Role

Are you enthusiastic and motivated? Do you want to help make a positive difference in the lives of those we support to promote independence, wellbeing and recovery? Are you able to work flexibly? If so, we want to hear from you.

We are looking for a Support Worker to work in our Complex Needs Services - Adults and Families service in Plymouth. The role includes supporting people to manage their tenancy, understanding benefits and encouraging positive life skills like budgeting, wellbeing and social inclusion.

This is a varied and rewarding role where flexibility, empathy and sound judgement are key. You’ll be supporting people to work towards positive outcomes in an ever‑changing environment, recognising their strengths and encouraging independence.

Key responsibilities include:

• Delivering a high‑quality, responsive and person‑centred support service to customers with complex needs
• Building and maintaining positive, professional relationships with customers, colleagues and partner agencies
• Working with individuals to identify support needs and develop clear, outcome‑focused support plans
• Promoting independence, choice and inclusion, helping to reduce social isolation
• Completing and reviewing risk assessments, managing risk in line with policies and procedures
• Maintaining accurate records and contributing to service targets and outcomes
• Working within professional boundaries and ensuring safeguarding, equality, diversity and confidentiality requirements are met

Why should I join LiveWest?

You’ll be part of a values‑led organisation where customers are at the heart of everything we do. We work collaboratively, support each other to learn and improve, and are committed to creating safe, inclusive communities where people can thrive.

• part time role working 29.6 hours per week
• office based role, working in our Plymouth office.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Support Worker – Supported Housing, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

Essential:

• Experience of supporting people from a range of backgrounds with differing support needs
• Ability to build effective working relationships and maintain professional boundaries
• Experience of maintaining records and contributing to action or support plans
• Confidence to make informed decisions and take accountability for actions
• Ability to work independently, including lone working, and as part of a team
• Willingness to work flexibly to meet customer needs
• Clear understanding of equality, diversity and working with vulnerable people
• Good level of literacy and numeracy
• Safeguarding awareness or certification

Desirable:

• Knowledge of housing‑related support and the challenges people may face
• Understanding of training, employment, education or social activity pathways
• Previous experience of working with vulnerable individuals in housing or support settings
• NVQ Level 3 (or equivalent) in a relevant field

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.