Support Worker

NHS Jobs; Plymouth; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Livewell Southwest in Plymouth is seeking a Health Care Assistant to support care delivery and participate in care planning. You will provide emotional and physical support, maintain records, and work under supervision to ensure quality patient care in ward or community settings.

Responsibilities include line management for Health Care Assistants, adherence to policies, infection control, and contributing to service development while maintaining confidentiality and compassionate care.

Competenze

• Ability to provide compassionate, person-centered care.
• Ability to de-escalate challenging interactions with patients and carers.
• Strong interpersonal and communication skills for team and patient interactions.

Mansioni

• Develop and support the Health Care Assistant role and supervise junior staff.
• Provide line management and supervision to Health Care Assistants.
• Maintain accurate patient records and ensure confidentiality in line with policies.
• Support patients with emotional, spiritual, and physical care needs and promote dignity and comfort.
• Adhere to infection prevention and control policies and participate in mandatory training.
• Assist in case reviews, admissions/discharges, and coordination across ward and community settings.
• Record and communicate changes in patient condition to supervising staff.

Conoscenze

Compassionate care

De-escalation skills

Interpersonal skills

Strumenti

Computer skills

Descrizione del lavoro

1.1 Responsibility for People Management

To be involved in the continued development of the Health Care Assistant role and other Health Care Assistants To provide guidance and support to junior staff or students To provide line management to Health Care Assistants To receive line management support and supervision

1.2 Responsibility for financial and/or physical resources

The post holder will have no direct responsibility for finances; however they will adhere to the relevant trust policies on financial issues The post holder will use Livewell Southwest resources responsibly

1.3 Responsibility for administration

To ensure competencies in record keeping Report any changes in the patients condition or care needs to the supervising trained nurse and / or relevant therapist and document accordingly. Maintain accurate and complete patient records in accordance with organisational guidelines. Maintain confidentiality of information being aware of Livewells policies and local protocols and keeping up-to-date with changes To access email and other information through Livewell Southwest intranet

1.4 Responsibility for people who use our services

Support peoples care through provision of key skills including emotional and spiritual care, positioning, communication, tissue viability, oral and personal hygiene, and nutritional awareness. Assist people to achieve their optimal level in their physical health care maintaining their comfort and dignity at all times. To support patients to identify and overcome fears within a relationship of empathy and trust. To monitor mental health of service users and report changes to qualified staff so that the care plan can be kept fully up to date. Be aware of fluctuations in mental health. To work with patients and carers to work towards recovery The post holder will promote better mental health by acting as a suitable role model The post holder is required to comply with all infection prevention and control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to elevate to Director of Operations/Chief Executive Office. Be able to respond effectively to any concerns of abuse and know procedures they need to follow to elevate their concerns. To participate in, support and maintain positive interventions and planned activity programmes to improve the persons quality of life. To record contacts, interventions and observations on the electronic record systems. Contribute to the assessment, planning, implementing, and evaluating care to patients. This to include participation in case review and assessment for admission / discharge process Escort patients to other wards / departments or other areas designated by trained staff, which may include the community settings. Record and manage patients property.

1.5 Responsibility for implementation of policy and/or service developments

To comply with Livewell southwest policies and procedures relevant to the role. This will include adherence to Uniform & Dress Code Policy when worn. To report any observed incident of unprofessional behaviour, accidents/incidents, untoward occurrences, or faulty equipment. To participate professionally in service development and proposed service changes Comply with universal infection control precautions and procedures. To behave in a manner which does not bring Livewell Southwest into disrepute To complete all Mandatory training and other training pertinent to the role, as agreed by line manager.

1.6 Other Responsibilities

The post holder will be aware of and work within their own limits, and competencies Be punctual for work and conduct themselves in a professional manner in accordance with Livewell southwest policies To participate in induction and support programmes in relation to new staff and volunteers as directed by the nurse To actively engage in clinical supervision both as a supervisor and supervisee if appropriate. In line with local guidelines review, reflect and develop own practice and performance through effective use of professional and operational supervision and appraisal. To demonstrate ongoing personal and professional development through participation in internal and external development opportunities, reflecting and recording learning outcomes in a professional portfolio. This would include support groups and induction opportunities. To know how to report accidents and untoward incidents and to do so promptly.

2. COMMUNICATIONS AND RELATIONSHIPS

To act as an ambassador for Livewell with external agencies and partner organisations. Always address staff, patients and members of the public in a polite and respectful manner either in person or on the telephone. Be conversant with and comply with all relevant organisational protocols and policies and have valid organisational IT access. Compassionate, caring and kind in their practice. De-escalation skills To support the team in promoting a recovery orientated environment by identifying recovery focused activities and imparting information and education as required.

3. PHYSICAL DEMANDS OF THE JOB

The post holder will be competent in computer skills The post holder may be exposed to some working conditions including exposure to vomit, sputum and body fluids. The post holder will be expected to travel around Plymouth in the course of their duties as appropriate whether working ward or community based. To undertake and be competent in physical intervention and breakaway training Shift work including night shifts if working in a ward-based scenario. The post holder will be exposed to a working environment that is challenging because of systems and procedures that are in place to protect patients and staff. The post holder may be exposed to the risk of physical assault and injury and will have to carry an alarm with them at all times and work within the constraints of the safety procedures in the unit or community-based area (clients homes). The post holder may be exposed to emotionally distressing situations on a frequent basis as some people with mental illness have physical disabilities and complex health needs. These include challenging and unpredictable behaviour and learning disability issues. Also there is a need to develop rapport and effective therapeutic working in a pressured environment with a high turnover of patients whose needs are many and varied. Emotional and mental resilience