Support Worker

Livewell Southwest; Plymouth; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

CPD time

Training pathways

Descrizione del lavoro

Livewell Southwest is expanding its Antipsychotic physical health monitoring outpatient clinic in Plymouth. The role involves direct patient contact, supporting nurses, and contributing to care planning within a community mental health MDT.

Training and supervision are provided to develop skills in physical health assessment and signposting. The post requires flexible working across a 7-day service, with opportunities to lead infection control or Triangle of Care initiatives and to develop

Competenze

• Excellent communication and listening skills.
• Ability to engage patients and carers with empathy.
• Proven ability to work in a multidisciplinary team.
• Understanding of mental health principles and care planning.
• Willingness to undertake training and professional development.

Mansioni

• Support nursing staff with physical health assessments.
• Develop individualised care plans in collaboration with the MDT.
• Educate patients on nutrition and health.
• Signpost to relevant services and signpost carers.
• Monitor patients’ health indicators (weight, BMI).
• Assist in maintaining a safe and enabling environment.

Conoscenze

Communication

Empathy

Teamwork

De-escalation

Observation

Formazione

NVQ Level 3 Health & Social Care

Care Certificate

QCF Level 3 Health & Social Care

Descrizione del lavoro

We are working closely with the Devon ICB on a longer term model & expansion of this service as this is a priority area within the Devon system

We are seeking an experienced healthcare assistant or mental health support worker to work as part of a brand new, Antipsychotic physical health monitoring, outpatient clinic

You will be involved right from the beginning of this exciting, newly commissioned service, being able to influence & develop the offering, alongside the team manager & other colleagues

You will work face to face with people who use our services on a daily basis. Ensuring that they receive outstanding, safe care. Providing assessment, monitoring & advice, under the supervision of registered staff

You will work with carers & other family members on a regular basis within the clinic, ensuring that they are included in care where necessary

You will work to ensure the clinic runs smoothly, supporting the team with ordering stock, arranging appointments & liaising with other agencies

Working as part of the community mental health service, you will work in a MDT alongside other clinical staff including nursing, support staff & medical colleagues

As this opportunity is available to people with varied experience of general & mental health, you will be supported to develop your knowledge where necessary to provide excellent standards of care

Main duties of the job

Support the nursing staff to conduct comprehensive physical health assessments.

Support with developing individualised care plans where required.

Provide patient education on nutrition & health.

Provide signposting where required.

Work closely with carers & relatives, ensuring Triangle of Care principles are adhered to. This might also include supporting carers with assessments & further signposting.

Regularly monitor physical health indicators, including weight & BMI.

Support the nurse or doctor with clinical procedures as necessary within competencies & under supervision.

Report concerns, identified risk & significant changes to multi-disciplinary team promptly & appropriately.

Work with colleagues within the team & across Livewell to ensure the highest standards of care. You will also need to collaborate & work alongside other Livewell services, primary care & VCSE.

Participate in multidisciplinary team meetings

Ensure the clinic and surrounding areas are maintained, ensuring a safe environment for staff, patients & visitors.

Assist in auditing, to include clinic stock levels.

Support with stock ordering where necessary.

Lead on at least one team initiative such as infection control lead or Triangle of Care Lead.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route.

Livewell may close the job advert early, if a high number of applications are submitted.

All Livewell staff are expected to be able and willing to work across a 7 day service.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Job responsibilities

1.1Responsibility for People Management

To be involved in the continueddevelopment of the Health Care Assistant role and other Health Care Assistants

To provide guidance and support to junior staff or students

To provide line management to Health Care Assistants

To receive line management support and supervision

1.2Responsibility for financial and/orphysical resources

The post holder will have nodirect responsibility for finances; however they will adhere to therelevant trust policies on financial issues

The post holder will use LivewellSouthwest resources responsibly

1.3Responsibility for administration

To ensure competencies in record keeping

Report any changes in the patients condition or care needs to the supervising trained nurse and /or relevant therapist and document accordingly.

Maintain accurate and completepatient records in accordance with organisationalguidelines.

Maintain confidentiality of information being aware of Livewells policiesand local protocols and keeping up-to-date withchanges

To access email and other information through Livewell Southwestintranet

1.4Responsibility for people who use our services

Support peoples care through provision of key skills includingemotional and spiritual care,positioning, communication, tissue viability, oral and personal hygiene, andnutritional awareness.

Assist people to achieve theiroptimal level in their physical health care maintaining their comfort anddignity at all times.

To support patients to identifyand overcome fears within a relationship of empathy and trust.

To monitor mental health ofservice users and report changes to qualified staff so that the care plan canbe kept fully up to date. Be aware of fluctuations in mental health.

To work with patientsand carers to work towardsrecovery

The post holder will promote bettermental health by acting as a suitablerole model

The post holder is required tocomply with all infection prevention and control policies and guidance, attendrelevant updates and report issues of concern to their immediate line manager(if no action or explanation received, then it is the individualsresponsibility to elevate to Director of Operations/Chief Executive Office.

Be able to respond effectivelyto any concerns of abuse and know procedures they need to follow to escalatetheir concerns.

To participate in, support andmaintain positive interventions and planned activity programmes to improve thepersons quality of life. To record contacts, interventions and observations onthe electronic record systems.

Contribute to the assessment, planning, implementing, and evaluating care to patients. This to include participation in case review and assessment foradmission / discharge process

Escort patients to other wards/ departments or other areas designated by trained staff, which may include thecommunity settings.

Record and manage patientsproperty.

1.5Responsibility for implementation of policy and/or service developments

To comply with Livewellsouthwest policies and procedures relevantto the role.

This will include adherence to Uniform &Dress Code Policywhen worn.

To report any observedincident of unprofessional behaviour, accidents/incidents, untoward occurrences, or faultyequipment.

To participate professionally in service development and proposed servicechanges

Comply with universal infectioncontrol precautions and procedures.

To behave in a manner which does not bring LivewellSouthwest into disrepute

To complete all Mandatorytraining and other training pertinent to the role, as agreed by line manager.

1.6Other Responsibilities

The post holder will be awareof and work within theirown limits, and competencies

Be punctual for work and conductthemselves in a professional mannerin accordance with Livewell southwest policies

To participate in inductionand support programmes in relation to new staffand volunteers as directed by thenurse

To actively engage in clinicalsupervision both as a supervisor and supervisee if appropriate. In line withlocal guidelines review, reflect and develop own practice and performancethrough effective use of professional and operational supervision and appraisal.

To demonstrate ongoing personaland professional development through participation in internal and externaldevelopment opportunities, reflecting and recording learning outcomes in aprofessional portfolio. This would include support groups and induction opportunities.

To know how to report accidentsand untoward incidents and to do so promptly.

2.COMMUNICATIONS AND RELATIONSHIPS

To act as an ambassador for Livewell with external agenciesand partner organisations.

Always address staff, patientsand members of the public in a polite and respectful manner either in person or on thetelephone.

Be conversant with and complywith all relevant organisational protocols and policies and have validorganisational IT access.

Compassionate, caringand kind in their practice.

De-escalation skills

To support the team in promoting a recovery orientated environment by identifying recovery focused activities and imparting information andeducation as required.

3.PHYSICAL DEMANDS OF THE JOB

The post holder will be competentin computer skills

The post holder may be exposedto some working conditions including exposure to vomit, sputum and body fluids.

The post holder will beexpected to travel around Plymouthin the course of their duties as appropriate whether working ward or communitybased.

To undertake and be competent in physical intervention and breakaway training

Shift work including night shifts if working in a ward-based scenario.

The post holder will be exposedto a working environment that is challenging because of systems and procedures that are in place to protect patientsand staff. The post holdermay be exposed to the risk of physical assault and injury and will haveto carry an alarm with them at all times and work within the constraints of thesafety procedures in the unit or community-based area (clients homes).

The post holder may be exposedto emotionally distressing situations on a frequent basis as some people withmental illness have physical disabilities and complex health needs. These includechallenging and unpredictable behaviour and learningdisability issues. Also there is a need to develop rapportand effective therapeutic working in a pressured environment with a highturnover of patients whose needs are many and varied.

Emotional and mental resilience

Person Specification

Knowledge

• Knowledge of mental health Knowledge of a range of therapeutic approaches and application to people with a learning disability/mental health problems
• Awareness of safeguarding principles
• Basic IT skills
• A basic understanding of physical health presentation
• Good communication and listening skills
• Continual assessment of patient
• Organisational skills
• An awareness to maintain professional boundaries
• Awareness of ownlimits and boundaries in relation to own job role
• Sensitive understanding of diversity issues and ability to promote anti-discriminatory practice/ equal opportunities
• Resilience
• Willingness to positively share your own life experiences, personal experiences of your own ill health with service users and carers
• Ability to problem solve and create innovative solutions to help empower patients and carers
• Demonstrates an empathy of people
• Has the ability to provide line management / mentoring to junior staff
• Knowledge of government initiativesthat shape mental health practice
• Willingness to undertake training in relation to required skills
• Knowledge of the triangle of care
• Knowledge of CPA

Experience

• Experience in a Mental Health setting Band 2 level or equivalent Band 3 level or equivalent
• Awareness of vulnerable adult/ protection issues and guidance
• Recent experience of working in a care setting
• Clinical governance
• Ability to work with minimum of supervision
• To undertake baseline physical observations
• Evidence of continuing professional development
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Experience of variety of Mental Health settings
• Previous experience working in a multidisciplinary team
• Working within an NHS setting
• Experience of actively supporting individual to identify and work towards achieving personal goals in related social care or health setting
• Flexible approach to working arrangements

Qualifications

• NVQ level 3, QCF level 3 in Health and Social care or equivalent qualification.
• Care certificate
• Other evidence of training or development relevant to working within mental health settings.
• Ability to participate in activities with patients
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme
• Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to that level
• Other evidence of training of development relevant to working withinmental health settings.

Additional Criteria

• Friendly and caring manner
• Approachable
• An appreciation of working with a wide age group of clients
• Flexible approach
• To work rotational shift pattern over 24 hours

Specific Skills

• Demonstrate effective communication skills with a range of people in various situations
• Ability to engage patients in activities off the Unit
• Ability to manage time and plan work
• To complete clinical records
• To take leadership and direction from qualified staff
• To participate in unsupervised tasks and provide accurate feedback to relevant parties
• Ability to work in a team effectively
• Should have ability to demonstrate basic IT skills
• Awareness of personal safety
• Able to work in challenging and unpredictable environmental conditions alone and with others effectively managing dynamic risks of our individual patient group
• Physical Intervention in a ward environment
• Care plans and risk assessments
• Confidentiality
• Motivated
• Reliable
• Confidence in dealing with patients
• Ability to work in stressful conditions
• Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Part-time,Job share,Flexible working