Support Worker

LiveWest; Plymouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a leading organization as a Housing Support Worker in Plymouth, dedicated to empowering individuals to live independently. You will provide vital support and guidance to clients while collaborating with various agencies. This full-time role offers an opportunity to make a meaningful impact within the community, helping to reduce homelessness and enhance wellbeing.

Benefits

Generous Annual Leave

Pension Contributions

Health Benefits

Learning and Development Opportunities

Wellbeing Support

Flexible Working Policies

Paid Volunteering Days

Qualifications

• Understanding of support needs and support planning.
• Experience in risk assessing and risk management.
• Ability to build rapport and maintain accurate records.

Responsibilities

• Provide tenancy-related support and collaborate with partners.
• Develop and review support plans and risk assessments.
• Promote social inclusion and coordinate multi-agency support.

Skills

Communication

Problem Solving

Empathy

Time Management

Resilience

Job description

About The Role

Are you someone who goes the extra mile to help others succeed? Do you thrive on making a positive impact in your community? If you are passionate about supporting people to live independently and achieve their goals, we want to hear from you!

We are offering an exciting opportunity to join our Sound Futures, Supported Housing Accommodation Service in the Plymouth area as a Housing Support Worker.

Key Responsibilities

• Provide tenancy-related support both in supported housing and through community outreach.
• Collaborate with Plymouth Alliance partners, landlords, and housing providers to help customers transition into independent living.
• Support individuals with a range of needs including mental health, substance use, budgeting, benefits, and employment.
• Develop, review, and update support plans, risk assessments, and needs assessments.
• Encourage and empower customers to build life skills and maintain their tenancies.
• Liaise with key agencies such as Probation, Police, Local Authority Services, and healthcare providers.
• Promote social inclusion, wellbeing, and access to fitness and community activities.
• Attend multi-agency meetings to coordinate effective support and risk management.
• Use strong communication skills to build trust, navigate complex situations, and advocate for customers’ needs.
  
  

What You Will Need

This role can be challenging at times, as you will be supporting individuals with low to medium complex needs from diverse backgrounds. You will need to be resilient, adaptable, and confident in managing multiple cases. Excellent communication skills are essential—you will be working closely with a wide range of professionals and agencies, and your ability to listen, empathise, and problem-solve will be key to your success.

Why Join LiveWest?

At LiveWest, we believe in building brighter futures. As a Support Worker, you will be part of a passionate, dynamic team dedicated to reducing homelessness and empowering individuals to thrive. You will have the opportunity to make a tangible difference in people’s lives every single day, while growing your own skills in a supportive and forward-thinking environment. If you are driven, compassionate, and ready to make an impact—this is the role for you.

This role is being offered on a full time, permanent basis working 37 hours per week. This is a scheme based role in Plymouth and you will be working on a 6-week rolling rota on a shift basis, working between the hours of 8am and 10pm, including some weekends.

For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be considered for the role of Support Worker, you will have the essential skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following role specific experience:

• Have an understanding of support needs and support planning.
• Have experience of risk assessing and risk management.
• Be a great communicator with the ability to build a rapport.
• Have accurate record keeping and computer skills.
• Be confident in lone working and be a good team player.
• Have a flexible approach to work.
• Be able to work under pressure and meet deadlines.
• Be resilient and adaptable.
• Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.
• Have the ability to adopt a methodical and organised approach to work.
• Have knowledge and understanding of welfare and housing benefits.
• Have a good understanding of safeguarding and emotional and mental health issues.
  
  

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.
  
  

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion At LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.