Support Worker

Ils Case Management; Oxford, Faringdon; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

5.6 weeks annual leave (pro rata)

Pension

Free parking

Free DBS

Comprehensive induction and training

Job summary

ILS Case Management is seeking a dedicated Support Worker to assist a 25-year-old client with physical and developmental needs in a fully adapted home. You will provide daily care, participate in meaningful activities, and help maintain safety and wellbeing with a 2:1 support ratio.

You will work a mix of day shifts and waking nights, with bank shifts to cover absences. A driver’s license is essential for workplace travel and potential future hydrotherapy sessions.

Qualifications

• Experience in care for adults with complex medical needs is essential.
• Ability to create engaging, enjoyable activities for clients.
• Excellent communication with client, family and professionals.
• Commitment to safeguarding and confidentiality.

Responsibilities

• Engage in daily activities and plan stimulating sessions.
• Provide essential care including feeding, personal care, and medication administration.
• Collaborate with therapists and family to implement therapeutic programs.
• Create a positive, inclusive, and supportive environment.

Skills

Care experience

Creativity

Team player

Reliability

Communication skills

IT literate

Empathy

Flexible

Education

NVQ Level 2 or equivalent

Job description

About The Role

Location: Faringdon, Oxfordshire

Hours: Permanent, full‑time – 36.75 hours per week, Days and Waking Nights. Bank hours also available to cover absences of the current team.

Pay: £16.16-£17.17 per hour, for all shifts (based on length of service)

Start Date: ASAP (subject to pre-employment checks)

Driving: Own car required to reach workplace. Possible future need to drive Client’s automatic WAV.

Benefits

• Competitive hourly rates
• 5.6 weeks annual leave (pro rata) (paid if Bank worker)
• Comprehensive induction and ongoing training
• Pension (subject to eligibility)
• Free parking
• Free DBS
• Regular supervision and support from an experienced Case Manager and HR team

Job Summary

Are you a caring, confident support worker who thrives in a person‑centred environment? Do you enjoy bringing creativity, energy and fun into your work? We’re looking for proactive Support Workers to support a vibrant 25‑year‑old man with physical and developmental needs.

Our client thrives in an environment full of activity and engagement. He communicates by a variety of movements and facial expressions. He experiences epileptic seizures which vary greatly and require constant monitoring. He is wheelchair dependent, living in a fully adapted home with his family, he requires 2:1 support for all his personal and daily care needs (he cannot be left unattended). This is a unique opportunity to be part of a close‑knit team that works collaboratively to enhance his quality of life through meaningful interaction, therapeutic activities, and structured routines.

Main Duties and Responsibilities

• Engage in Daily Activities: Help plan and participate in activities that stimulate and entertain, ensuring every day is filled with moments of joy.
• Support and Care: Provide essential care, including preparing and giving all food and drinks for our client, personal care and medication administration, while ensuring his safety and wellbeing.
• Collaborate with Professionals: Work with therapists and the family to implement physio, OT, hydrotherapy and other therapeutic programs, making each session interactive and enjoyable.
• Be a Positive Influence: Create a lively atmosphere that encourages the client’s participation in all aspects of his routine.

Hours & Shifts

• Full-time 36.75 hours per week and bank hours available.
• Mix of day shifts (7:45am–8pm) and waking nights (7:45pm–8am)
• Weekend work included
• Permanent hours discussed at interview

Important: Please note that our client does not offer sponsorship. You must be eligible to work in the UK.

We are committed to equality and encourage applications from all individuals, regardless of age, disability, gender, sexual orientation, or background.

About You

What We’re Looking For:

• Experience in Care: You should have experience with complex medical needs. Experience with adults with trauma or an interest in therapy is a bonus.
• Creativity and Motivation: We need individuals who are imaginative and proactive in creating a fun, engaging environment.
• Team Player: You’ll work closely with another support worker and the family, so being a co‑operative and communicative team member is essential.
• Reliability and Compassion: This role requires someone who is patient, trustworthy, and genuinely cares about making a positive impact.

It would be great to receive your application, if you have the following skills/behaviours:

• NVQ Level 2 (or equivalent) or experience in care is essential
• Experience of caring for someone with physical and learning disabilities.
• Experience of working with family members and clients is desirable.
• Experience of Physiotherapy, Occupational Therapy and Speech and language therapy is preferable.
• Training in managing epilepsy is preferable, but training can be provided.
• Must be able to work with specialist equipment (training will be provided). A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you may be required to bend, kneel, squat, push or pull.
• Confident and comfortable working in the client’s own home and sensitive to the needs and wishes of him and his family
• Can demonstrate commitment and passion for meeting our client's needs
• Can demonstrate empathy and understanding in an appropriate and professional manner
• A team player who understands the importance of feedback to qualified members of the team
• Can develop productive and professional relationships with others
• Actively creates an inclusive environment respecting diversity
• Good organisational skills who can adhere to standards and quality requirements
• Friendly, approachable with a proactive and encouraging approach
• Water confident - to support with hydrotherapy
• Punctual, patient, reliable and trustworthy
• Can maintain an excellent level of confidentiality
• Good verbal & written communication skills and IT literate
• Able to think creatively and to use initiative
• Willingness to work flexibly and cover shifts, sometimes at short notice
• A full driving licence (endorsements to be disclosed)

About Us

ILS Case Management is the UK's leading independent nationwide Case Management company.

When a person’s life has been changed by injury, we address the practicalities. We work with children and adults who have had moderate or catastrophic, complex injuries. We assess individual needs and are able to provide a comprehensive Case Management and Rehabilitation Service designed to maximise independence. We are CQC registered and compliant with their standards.

Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement.

If you are successfully recruited, you will be employed directly by our client. However, ILS will manage your day to day employment, providing you with the support you need to carry out your role. Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: https://www.indliv.co.uk/careers/work-as-a-carer-support-worker

Our Company Values

We are Supportive. It matters to us that our clients and staff know that we care.

We have Integrity. We can be trusted to work in a professional, honest and transparent way.

We are Client Centred. We put our client's aspirations at the centre of everything we do.

We are Quality Focussed. We set high standards and aim to exceed them.

We are Positive. We find solutions and empower others.