Support Worker

The Link; Helsey; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Employee assistance programme

Salary sacrifice schemes

Stakeholder pension

Enhanced maternity/paternity leave

32 days holiday

Job summary

The Link is seeking a dedicated Support Worker to join our Housing Support Service team in East Lincolnshire. Based in Helsey, you will help design personalised support plans, assess needs, and collaborate with partner agencies to prevent homelessness and promote independent living.

You will work in a trauma-informed environment, with opportunities for professional development and training, including well-being initiatives and a range of employee benefits.

Qualifications

• Experience in support work or lived experience is valued.
• Empathetic, compassionate and dynamic individual.
• Ability to adapt to a fast-paced team and changing priorities.

Responsibilities

• Provide support to Service Users in a safe environment by planning, reviewing and assessing needs and risks.
• Assess and evaluate the needs of Service Users.
• Communicate tasks in support plans clearly to Support Workers and ensure agreement with the Service User.
• Help Service Users understand independent living, budgeting, maintenance and leisure time.
• Liaise with partners, stakeholders and service providers to ensure appropriate support.

Skills

Caring and compassionate

Empathy

Teamwork

Time management

IT basics

Job description

Support Worker

Start Date: 2026-09-19T00:00:00

Location: Helsey, Lincolnshire, GB, PE24 5

Application Deadline: 2026-12-18T19:01:50.643

Position: Support Planner - The Link, Skegness & Spalding, s1 2EW, Permanent, 37HRS, Grade 3, £26,269 FTE

Job Description

Do you have some Support Work experience or lived experience? Are you an empathetic, compassionate and dynamic individual who wants to make a difference in your role? Do you want to be able to feel proud of who you work for? 97% of our team said they feel just that, come and join us!

The Housing Support Service is designed to reduce homelessness among individuals affected by drug and/or alcohol dependency by providing tailored, person-centred support that addresses both recovery and housing-related needs. Working in partnership with the Lincolnshire Recovery Partnership (LRP), the service delivers housing support through recovery hubs across the county, alongside flexible floating support within the community.

This integrated approach enables individuals to access support in a way that best meets their needs, helping them to secure and sustain suitable accommodation while progressing on their recovery journey. The service focuses on preventing homelessness, promoting independent living, and improving overall wellbeing. Through a trauma-informed and strengths-based approach, staff work closely with individuals to develop personalised support plans, overcome barriers to housing stability, build resilience, and achieve positive long‑term outcomes.

This role will cover the East of Lincolnshire, supporting individuals across a diverse geographical area and working collaboratively with a range of partner agencies, housing providers, and community services to ensure people receive the right support at the right time.

Duties and Responsibilities

• To provide support to Service Users in a safe and maintained environment, by support planning, reviewing and assessing their individual risks and needs.
• Be responsible for assessing and evaluating the needs of Service Users.
• To ensure that tasks identified in support plans are communicated to Support Workers and that these tasks are clear, appropriate and agreed with the Service User.
• To enable Service Users to understand the requirements of independent living including budgeting, maintenance and use of leisure time.
• To liaise appropriately with Key partners, stakeholders and service providers to ensure appropriate support is offered to all Service Users.

Skills and Attributes

• Caring and compassionate
• Want to help others achieve their potential
• Want to be part of a fast‑paced team
• Flexible to work within timescales
• Adaptable to change
• Some basic IT skills

What We Offer

In exchange we offer you a rich and varied work life where no two days are the same and you can have a genuine positive impact on someone's life. We invest in you and encourage career progression providing a full induction, e-learning and classroom training, management development pathways, fully‑funded professional qualifications and more. Your wellbeing is important to us.

We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff. Employee assistance programme, salary sacrifice schemes. Stakeholder pension, enhanced maternity and paternity leave and paid sick leave. 32 days holiday including Bank Holidays increasing with service. Paid DBS and Update Service. Loyalty awards and non‑contributory life insurance.

Our Values and Commitment

Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham's few Disability Confident Leaders, we warmly encourage job applications from people with disabilities. Framework is an Equal Opportunities Employer. Registered charity No: 1060941. As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities and values the strengths that arise from neurodiversity, including dyslexia. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. As an organisation, we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.

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