Support Worker

Nottingham Community Housing Association; Heanor; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a leading housing association as a Support Worker, providing essential support to individuals affected by domestic abuse. Play a vital role in assessing needs, delivering group work, and collaborating with various agencies to empower clients. This full-time position offers a competitive salary and opportunities for professional growth.

Benefits

Wellbeing plan

Free DBS checks

£250 referral bonus

Generous annual leave

Free healthcare cash plan

Enhanced maternity, paternity, and adoption leave and pay

Free training and development

Access to cycle to work and discounted bus pass schemes

Qualifications

• Experience working with domestic abuse victims is desirable.
• Ability to advocate for clients and assess support needs is crucial.

Responsibilities

• Provide practical and emotional support to clients experiencing domestic abuse.
• Assess needs and create individualized support plans.

Skills

Communication skills

Support planning

Safety planning

Resilience

Education

Full valid UK driving license

Job description

Join to apply for the Support Worker role at Nottingham Community Housing Association

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Join to apply for the Support Worker role at Nottingham Community Housing Association

Support Worker

Salary: £24,030 - £24,513 per annum

Location: Amber Valley

Hours: 37

Closing Date: 21/07/2025 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in a month at 23:59 BST.

The Vacancy

This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.

Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive WISH team as a Support Worker.

Do you want to make a difference to the lives of vulnerable people and their families?

Have you got experience of working with individuals and families who have experienced Domestic Abuse?

The Service

Derbyshire WISH provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. We’re part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.

Did you know NCHA was officially ranked as one of the UK’s best places to work? This year, we were officially ranked as the 41st UK’s Best Workplace by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.

Please note we are not currently offering visa sponsorships.

The Role

Duties

As a Support Worker at WISH, you’ll play a pivotal role in providing practical and emotional support to women and men who are experiencing or have experienced domestic abuse (both in the refuge and throughout the local community). You’ll work with clients to assess needs and risks and plan a package of support and risk management individual to them, signposting them to other support services when necessary. Some of the other duties involve:

• Assessing referrals for both community and refuge based services
• Supporting the delivery of group work both in refuge and local community
• Travelling throughout service delivery area to deliver support and attendance at multi-agency meetings and work in partnership with other agencies where required to advocate for our clients and ensure risk is managed and support needs are met (e.g.: social care; police; CAB; housing departments; Job Centre and Benefits agencies)
• Working with colleagues to provide a clean and welcoming environment for all accessing our services
• Ensuring records (computer based case management system) are kept up to date and accurate – basic IT skills and knowledge of IT systems are advantageous!
  
  

What We Are Looking For

We’re looking for someone who has the values, knowledge and skills of working within a support role supporting clients who have experienced domestic abuse, and can demonstrate how they use their skills and common sense to support vulnerable individuals and families. Experience advocating for clients, safety planning and support planning are highly desirable for this role. We would like to hear from you if you are resilient, caring person, with commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. It is desirable if you have had experience of working within a Domestic Abuse Service.

Previous experience in a similar role is desirable, but we welcome candidates with relevant experience from other sectors or transferrable skills.

A full valid UK driving license is required for this role.

Working Hours

You will work 37 hours a week, Monday to Friday 9am – 5pm. There may be expectation to work some evenings up to 8pm and occasional weekends and bank holidays. You will occasionally be required to attend training at our Head Office, which is based in Clifton.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.

Useful Top Tips

• You will need to attach a CV in order to apply for this role.
• All correspondence will be via your registered email address.
• View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!
• For more information about NCHA, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation!
  
  

To apply,

Click the Apply Now button at the top of this page.

All successful candidates will be required to take a basic numeracy and literacy exercise prior to the interview.

Interviews will be ongoing, and we reserve the right to close this vacancy early if enough interest is received.

We look forward to receiving your application!

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits

Wellbeing

plan

NCHA

pension

Free DBS

checks

£250 referral bonus

Generous annual

leave

Free healthcare

cash plan

Company social

events

Enhanced maternity, paternity and adoption leave and pay

Free training and development

Access to cycle to work and discounted bus pass schemes

Documents

Helping Our Customers - DownloadEquality Diversity and Inclusion Strategy - DownloadSupport worker - Domestic Abuse.docx - Download

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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