Support Worker

Thames Reach; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Development opportunities

Wellbeing support

Life assurance

Blue light discount card

Season ticket loan

Cycle to work loan

Job summary

The Thames Reach operates across London to support those who are rough sleeping, helping them access health services, identification and work or training opportunities. We work directly with people on the streets and in hostels to prevent homelessness and support positive life changes.

As part of the Outreach team you will conduct regular shifts with colleagues and partner agencies, manage a caseload, represent the service to partners, record all work within given timeframes, and contribute to

Responsibilities

• Conduct regular outreach shifts with colleagues and partner agencies
• Manage a caseload of rough sleepers, identifying routes off the street and creating plans
• Represent the service to partners and stakeholders
• Accurately record all work within given timeframes
• Contribute to the development of the service participating in team meetings and service improvement meetings
• Participate in a rota that includes duty tasks and attend drop-ins and meetings

Job description

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conduct regular outreach shifts with colleagues and partner agencies
• Manage a caseload of rough sleepers, identifying the quickest and most appropriate route off the street, and devising a plan to achieve this
• Represent the service to partners and stakeholders
• Accurately record all work completed within give timeframes
• Contribute to the development of the service participating in team meetings and service improvement meetings
• Participate in a rota that includes carrying out duty tasks and attendance at drop in's and meetings.

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people. Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.