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Thames Reach; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

29 days holiday

Pension 6.5%

Career development

Wellbeing support

Life assurance

Cycle to work loan

Blue light discount

Job summary

Thames Reach invites applications for a Lead Worker to join the Hackney Street Outreach Rough Sleepers Team in London. The role focuses on outreach shifts, managing a caseload of complex clients, and developing tailored plans to move people off the streets with signposting to health and housing services.

Your work will involve liaising with specialist agencies, recording casework across databases, and leading collaboration with support workers, volunteers, and student placements to ensure

Responsibilities

• Conducting regular outreach shifts, sometimes with volunteers.
• Manage a caseload of complex clients alongside your colleagues, identifying the quickest and most appropriate route off the streets for them, and devising a plan to achieve this.
• Liaise with, signpost, and support client engagement with specialist agencies as appropriate e.g. drug treatment services, Community Mental Health Teams, NHS services, community groups etc.
• Identifying gaps in local provision and researching new pathways off the streets for a variety of rough sleepers, including those with no recourse to public funds.
• Work across a variety of databases to accurately record your work.
• Take a lead role within the team, working closely with support workers, volunteers and student placements around casework and resource provision for individuals accessing the service.

Job description

Lead Worker – Hackney Street Outreach Rough Sleepers Team

Role: Lead Worker – Hackney Street Outreach Rough Sleepers Team

Salary £38,996 per annum

Contract: Fixed term until 31/03/2027

Location: Hackney - London

Interview date: 16/10/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Lead Worker to join the Hackney Street Outreach Rough Sleepers Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conducting regular outreach shifts, sometimes with volunteers.
• Manage a caseload of complex clients alongside your colleagues, identifying the quickest and most appropriate route off the streets for them, and devising a plan to achieve this.
• Liaise with, signpost, and support client engagement with specialist agencies as appropriate e.g. drug treatment services, Community Mental Health Teams, NHS services, community groups etc.
• Identifying gaps in local provision and researching new pathways off the streets for a variety of rough sleepers, including those with no recourse to public funds.
• Work across a variety of databases to accurately record your work.
• Take a lead role within the team, working closely with support workers, volunteers and student placements around casework and resource provision for individuals accessing the service.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For further information please contact, Sam Moozarmi, Lead Manager at [e-mail]

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme