Lead Worker – Resettlement Support Team

Thames Reach Charity; Greater London; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Holiday allowance 29 days + 8 bank hol

Pension 6.5%

Career development opportunities

Wellbeing support

Life assurance 4x salary

Other benefits: discount card, season‑

Cycle to work

Job summary

Thames Reach Charity is seeking a Lead Worker for the Resettlement Support Team to assess clients, design move-on plans, and coordinate with partners across London to help people transition from street homelessness to stable housing.

You will document work, contribute to data collection, and build strong agency relationships while delivering a high standard of service. The role runs 37.5 hours weekly under a fixed-term contract until 31 July 2027.

Qualifications

• Strong commitment to high standards of service for clients, funders and partners.
• Experience working with vulnerable adults to access and maintain engagement with services.
• Excellent organisation and time management to handle many cases and meet deadlines.
• Ability to form strong working relationships with partner agencies and challenge them when needed.
• Proficient IT skills with Outlook, online records, Excel and Word on mobile devices.

Responsibilities

• Take the lead on assessing clients and devising sustainable move-on plans into suitable accommodation.
• Lead on building and sustaining relationships with participating partners in the pilot.
• Link clients to post-resettlement support to sustain tenancies.
• Lead and represent the team at multi-agency meetings.
• Accurately record all work within given timeframes.
• Lead within the team on data collection and reporting.

Skills

Commitment to high standards

Experience with vulnerable adults

Organisation

Time management

Relationship building

IT skills (Outlook/Excel/Word)

Tools

Outlook

Excel

Word

Tablet/Smartphone usage

Job description

Job Summary

Role: Lead Worker – Resettlement Support Team

Salary £38,996 per annum

Contract: Fixed term until 31/07/2027

Hours: 37.5 per week

Location: Across London

Closing date: 04/10/2026

Interview date: 14/10/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Lead Worker to join the Resettlement Support Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Take the lead on assessing clients as well as devising and implementing sustainable move on plans to support people into more independent/ appropriate accommodation
• Take the lead on building and sustaining positive professional relationships with participating partners in the pilot
• Link clients into post resettlement support to help ensure tenancies are sustained
• Take the lead and represent the team at multi-agency meetings
• Accurately record all work completed within given timeframes
• Take the lead within the team to contribute to data collection and reporting

You will have:

• A strong commitment to providing a high standard of service to both our clients, funders and partners
• Experience working vulnerable adults and supporting them to access and maintain engagement with services
• Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently
• The ability to form strong working relationships with partner agencies, including being able to challenge them when required
• Strong IT skills with the ability to use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For further information please contact, Sophia Sogaard, Lead Manager at

[e-mail]

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

Job Profile document

Location

Across London