Support Technician CLS

University of the Arts London; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

University of the Arts London (UAL) is seeking a proactive Support Technician to provide exceptional technical equipment support to our students and staff at Camberwell, Chelsea and Wimbledon Colleges of Arts (CCW). As a Support Technician CLS, you’ll contribute to the delivery of technical services within the Technical Team in our Central Loan Stores.

You’ll staff the collections/returns desk during daily set opening hours, accurately maintaining the department’s online database and ensuring

Qualifications

• Experience in providing excellent customer service in a fast-paced environment.
• Ability to diagnose and troubleshoot a range of technical equipment issues.
• Meticulous attention to detail and strong timekeeping.

Responsibilities

• Staff the collections/returns desk at CCW on a rota, within opening hours.
• Maintain the department’s online database and ensure equipment is returned in full.
• Provide clear oral and written guidance on proper use and safety of equipment.

Skills

Customer service

Timekeeping

Interpersonal skills

IT skills

Troubleshooting

Tools

Photographic equipment

Audio/visual equipment

IT equipment

Job description

University of the Arts London (UAL) is seeking a proactive and knowledgeable Support Technician to provide exceptional technical equipment support to our students and staff at Camberwell, Chelsea and Wimbledon Colleges of Arts (CCW).

As a Support Technician CLS, you’ll contribute to the delivery of technical services within the Technical Team in our Central Loan Stores.

In this full-time, on-site role, you’ll staff the collections/returns desk during daily set opening hours, accurately maintaining the department’s online database and ensuring that equipment is returned in its entirety. You’ll provide general advice to students and staff on how to use equipment properly and safely, administering predetermined policy consistently to ensure an equitable service across colleges.

Please note that this is not a teaching and learning role. You’ll mainly be based at the collections/ returns desk at one of our loan stores, where student/ staff interactions are predominantly transactional.

This role carries an expectation of cross college working on a rota basis as operationally required.

You’ll have technical knowledge of specialist photographic/video, audio visual and IT equipment and accessories. You’ll be experienced in the use of such equipment. Knowledge of how to troubleshoot a range of equipment issues would be an advantage. You’ll be capable of fault diagnosis and carrying out regular routine maintenance, under guidance from more senior team members.

Working as part of a team and independently, you’ll have the ability to deal with customer enquiries quickly in a busy environment, ensuring that the experience of each person is positive and satisfactory. Along with a meticulous eye for detail, excellent timekeeping, interpersonal and IT skills are crucial as is the ability to provide oral and written information clearly and concisely.

This role is customer service orientated and we would like to hear from candidates who can demonstrate practical experience of providing great customer service, preferably in a fast-paced technical equipment loan/ hire environment.

Closing date: 8 November at 23:55

Interview date: 24 November 2026