Support Services Team Leader - Leeds

Brainkind; Leeds; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Salary £14.21 per hour

33 days annual leave including bank &

Employee Assistance Programme (EAP)

Excellent training and support

Group life assurance

Free parking

Company Pension

Long Service Award

Job summary

Brainkind is hiring a Team Leader to contribute to and supervise quality social and vocational support for service users at a specified location. You will lead a team of support workers, ensuring care plans are followed in line with policy and standards.

You will manage relationships with stakeholders, oversee rotas, training and safeguarding duties, and ensure compliance with quality audits while maintaining a compassionate, person-centered approach.

Qualifications

• Excellent working knowledge of Microsoft Office, specifically Word, Excel, Outlook and internet use.
• NVQ / QCF level 3 HSC or willingness to work towards within 12 months.
• Previous experience of working in a care setting.
• Knowledge of relevant legislation relating to care standards, health & safety and food hygiene.
• Demonstrates flexibility, prioritisation and organisation.

Responsibilities

• Establish and maintain professional relationships with stakeholders to support the company's reputation.
• Provide line management to a designated team of staff at a location or group of locations.
• Undertake reasonable travel to fulfil tasks and responsibilities.
• Set and maintain high standards of care and professional conduct within the team.
• Lead and support compliance with Brainkind quality audits.
• Lead health and safety duties and report incidents as appropriate.
• Represent Brainkind at meetings and external events as appropriate.
• Monitor daily spending at the location, including service user monies.
• Plan and organise staff rotas to cover leave, training and skills mix.
• Ensure administration of medication is managed and audited.
• Contribute to recruitment, induction, training and supervision.

Skills

Microsoft Office

Flexibility

Customer focus

Communication

Education

NVQ / QCF Level 3 HSC

Tools

Outlook

Word

Excel

Internet

Job description

Job Description

Posted Friday 21 August 2026 at 00:00

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK.Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals.Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

Location: Station Road

Salary: £14.21 per hour - Shifts are long days and a rotation of sleep ins.

About us:

Brainkind supports people with an acquired brain injury and complex needs such as cognitive, physical, and/or emotional difficulties, including physical and verbal aggression, impaired social functioning, and disinhibited behaviour.

Our highly skilled team offer compassionate and specialised person-centred care, in a safe and
modern environment. Our multidisciplinary team, led by psychiatrists and neuropsychologists, includes occupational therapists, physiotherapists, rehabilitation support workers, nurses, speech and language therapists, social workers, and therapy assistants to deliver the very best in neurological care and rehabilitation.

Working collaboratively with external professionals, we ensure a holistic approach to rehabilitation and outcomes, with the people we support actively involved in reviewing their progress. We promote the involvement of families as an important part of the rehabilitation process during and after admission.

MAIN PURPOSE

• To contribute to and have responsibility for providing quality social and vocational support services for service users within a specified group at a specified location or group of locations.


• To lead, supervise and develop a team of support workers to ensure the needs of the service users are met according to their individual support plan in line with company policy and procedures and regulatory standards.

MAIN TASKS AND RESPONSIBILITIES

The Team Leader is expected to be fully competent in all aspects of the Support Worker.

• Establish and maintain professional relationships with stakeholders in order to compliment and contribute to the positive reputation of the company.


• To provide line management to a designated team of staff within a specified group at a location or group of locations within the allocated division.


• To undertake any reasonable traveling requirements in order to fulfil the tasks and responsibilities of the role. This may include supporting other locations within the Division as required.


• To set and communicate high standards of care and professional conduct within the team supervised.


• To lead and support compliance with Brainkind quality audits.


• To lead and support in health and safety duties as appropriateTo contribute information for the accurate notification of incidents/accidents/safeguarding as appropriate.


• Represent Brainkind at meetings and seminars and any other external events, where appropriate.


• Contributing to effective liaison with stakeholders and external agencies with local authorities, families, advocates, GPs, local safeguarding teams, other DT departments and professionals within the realms of Health and Social Care that have an impact on service provision in consultation with senior colleagues.


• To monitor and be responsible for the day to day spending at the location, to include Trust and service user monies.


• To empower staff and service users to maintain a homely environment.


• To plan and organise in advance staff rotas to include annual leave, training and an appropriate skills mix, ensuring that the staff rota compliments service user needs and individual programmes and meets contractual obligations to commissioners.


• Ensure Administration of Medication is effectively managed, audited, ordered and stored in line with individual service user requirement and Brainkind Policy and Procedures.


• To be responsible and manage in line with local procedures various resources e.g. Walkie Talkies, location keys, IPad and mobile phones etc


• To contribute to the recruitment, selection and induction of support staff.


• To supervise, appraise, develop and train within a designated group of support workers.


• To contribute attend, plan and participate in staff meetings as appropriate.


• To contribute to, monitoring and facilitation of training.


• Comply and contribute to staff management , including capability, grievance , attendance and discipline, including where appropriate the accurate and timely completion of staff timesheets.

About you:

• Excellent working knowledge of Microsoft Office, specifically word, excel, outlook and internet use.


• NVQ / QCF level 3 HSC or willingness to work towards within 12 months


• Previous experience of working in a care setting


• Knowledge of current relevant legislation relating to care standards, health and safety and food hygiene


• Demonstrate ability to be flexible and adaptable in approach, being able to prioritise , plan and organise the work load


• Demonstrating a customer focused approach and a professional attitude


• IT skills including the ability to open and send emails using Outlook, the ability to use Microsoft office and the ability to navigate the internet

Rewards:

You can look forward to excellent benefits, including:

• A salary of £14.21 per hour


• 33 days annual leave inclusive of bank holidays2


• Access to our Employee Assistance Programme (EAP)


• Excellent training and support


• Group life assurance


• Free parking


• Company Pension


• Long Service and Staff Awards

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.