Support Services Supervisor - Permanent - Full Time - Days

Northwood Care; Cowes; On-site; GBP 28,000 - 36,000; Full time

Job summary

Northwood is seeking a dynamic Support Services Supervisor for the Bedford team. The role provides supervision and performance management to staff, ensuring adherence to work routines and care standards.

You will oversee meal service, sanitation, training, safety, and coordination with clinical dietitians, with responsibilities across environmental services, laundry, and food services; regular attendance is essential.

Qualifications

• Diploma or degree in Food Service and Nutrition Management; three to five years of relevant work experience considered if no college diploma.
• Advanced Food Safety Certificate.
• Must be eligible for CSNM membership; current membership is an asset.
• Knowledge of special diets and long-term care nutrition is an asset.

Responsibilities

• Supervise meal distribution, delivery, presentation and sanitation in service areas and production area.
• Oversee meal service to residents and ancillary services to ensure quality and timeliness.
• Ensure residents receive special diets and supplements as required.
• Coordinate with clinical dietitians on resident care plans and nutrition decisions.
• Manage materials, wares, foods and equipment to meet operational and fiscal needs.
• Maintain proper food handling techniques and service standards.
• Monitor food quality through tests of taste, texture and temperature, and take corrective action as needed.
• Ensure equipment sanitation and safe chemical storage per WHMIS standards.
• Contribute to departmental policy drafts and work routines.
• Assist with menu development and product selection.

Skills

Verbal communication

Written communication

Staff supervision

Leadership

Education

Diploma/degree in Food Service and Nutrition Management

Advanced Food Safety Certificate

CSNM membership eligible

Tools

Microsoft Word

Microsoft Outlook

Job description

Make an Impact. Be Inspired. Join Northwood!

Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do-but we're also about community, innovation, and creating meaningful connections.

As Atlantic Canada's largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection.

When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters. Whether you're starting your career or looking for a meaningful next step, you'll find a place to thrive here.

We're committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know-we're here to support you.

Ready to love what you do? Join Northwood and be part of something bigger!

We are looking for a dynamic individual to be a part of our Bedford team for the position of Support Services Supervisor. The Support Services Supervisor provides supervision and performance management to staff, ensuring adherence to work routines and care standards.

Responsibilities

• Responsible for meal distribution, delivery, presentation and all aspects of cleaning/sanitization in Service areas as well as food preparation, food safety, ware washing and sanitation in Production area
• Supervises the preparation, set up and ensures prompt and quality service of all meals to the residents of Northwood and ancillary services
• Ensures that special diets and supplements are received by all residents
• Acts as a resource to clinical dietitians, monitors and assists with resident care plans
• Allocates and ensures effective use of materials, small wares, foods and equipment to maintain operational needs and fiscal responsibilities
• Assures proper food handling techniques and adherence to standards ensuring service quality
• Tests all foods to be served to the residents for taste, texture and temperature and initiates corrective action and follow up as appropriate and assures that all items are available when required for an efficient meal service.
• Ensures proper care, sanitation and maintenance of all equipment
• Ensures appropriate usage and storage of chemicals and compliance with WHMIS standards
• Provides input to and prepares drafts in the formulation of departmental policies, procedures and work routines
• Provides input in menu development including new product selection
• Maintains knowledge of acts, codes, collective agreements and regulations to ensure a safe food service operation
• Ensures compliance with department standards, work routines, job requirements and time schedules of all staff providing leadership, coaching, and direction as necessary
• Responsible for the training and orientation of staff
• Maintains key horizontal and vertical relationships throughout Northwood
• Provides effective communication within the department and Northwood
• Supervises employees (e.g. environmental services, laundry, food services).
• Monitors infection prevention and control.
• Manages internal and external client needs and requirements.
• Performs administrative duties related to support services.
• Maintains a safe working environment.
• Ensures that the needs of internal and external clients are anticipated and satisfied.
• Assists with or performs other related duties as may be assigned

Qualifications

• Diploma or degree from a recognized program in Food Service and Nutrition Management (three to five years of relevant work experience will be considered if no college diploma in Food and Nutrition Management)
• Advanced Food Safety Certificate
• Must be eligible for membership in the Canadian Society of Nutrition Management, current membership is considered an asset
• Knowledge of special diets and long-term care experience and/or general nutritional care for the elderly considered an asset
• Environmental services training considered an asset
• Knowledge of occupational health and safety considered an asset
• Three to five years of relevant work experience
• Supervisor experience in a unionized environment required
• Housekeeping experience considered an asset
• Housekeeping and laundry procedures and maintenance of equipment
• Knowledge and experience with computer applications (Microsoft Word, Microsoft Outlook)
• Able to lift up to 50lbs at a time
• Excellent verbal and written communication
• Able to maintain regular and consistent attendance

Hours/Shifts:

80 hours bi-weekly (8 hour shifts) – Days

Salary:

As per Northwood Scale

To learn more about Northwood please visit our website www.northwood.care

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only those selected for an interview will be contacted.