Induction and Training Facilitator

EDF Energy Limited; Bridgwater; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

G4S Secure Solutions Limited is seeking an Induction and Training Facilitator for the HPC Project Introduction Centre in Bridgwater. You will deliver the induction sessions, manage administrative tasks, and support attendees in a fast-paced environment.

Role requires strong customer service skills, IT proficiency and effective communication. Training and development will be provided, with a focus on ensuring smooth onboarding and confidentiality.

Qualifications

• Experience in a busy customer service environment is preferred.
• Experience delivering presentations or training to groups is desirable.
• Proficiency in IT and administration is essential.
• Evidence of right to work in the UK is required.

Responsibilities

• Deliver the HPC Project Introduction and Temporary Worker Introduction to new starters and attendees.
• Ensure sessions meet learning objectives and are delivered to a high standard per Project Training documentation.
• Complete administrative tasks for organising and running inductions.
• Manage shared mailboxes and respond to inquiries from attendees and onboarding teams.
• Be a primary point of contact for attendees in person, by phone, and by email.
• Support inductees throughout training sessions and escalate concerns appropriately.
• Conduct Drug & Alcohol Testing – full in-house training provided.
• Update and maintain data in the Workforce Information Management System.

Skills

Customer service

Administration

IT proficiency

Communication

Education

Teaching certification (L3 Delivery in Training / PTLLS)

Job description

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Employing Company: G4S Secure Solutions Limited

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Induction and Training Facilitator
G4S Security
Hinkley Point C

Pay: £18.07 per hour (£37,688.89 per annum)

Hours:40 hours per week, working normal office hours but will require flexibility and potential Saturday working.

Induction and Training Facilitators will be responsible for the delivery of the HPC Project Introduction and HPC Temporary Worker Induction. The role will be customer facing and also responsible for administrative activities relating to the day to day running of the Hinkley Point C Induction Centre.

The development of a centralised Site Induction Centre is new to EDF Energy and will require careful and detailed management. The intention is to mirror good practice (this model was used to good effect by Olympics 2012), by bringing together a multitude of different processes and coordinating them efficiently to ensure a swift transition to the Hinkley Point C site.

Employed by G4S, the Induction and Training Facilitators will join the existing Induction Team at our modern Induction Centre located in Bridgwater, Somerset. Often working on their own initiative and liaising with internal and external stakeholders, a proactive and fastidious approach to work is essential. Customer focus is key to the successful operation of the team, so the role holder will need to display excellent customer service skills. Proficiency in IT and administration is essential.

Key Responsibilities :

• To deliver the HPC Project Introduction and Temporary Worker Introduction to new starters and individuals coming back onto the project
• To ensure that the sessions meet the required learning objectives and aims as set out by Project Training, to be delivered to a high standard in accordance with the agreed Project Training documentation
• To complete administrative tasks relating to the organising and running of the HPC Project Introduction and Temporary Worker Introduction
• Assisting with the management of shared mailboxes, providing answers to questions from Induction attendees and Onboarding Teams
• To be one the first points of contact for individuals attending the Project Introduction and Temporary Worker Induction. This will be in person, over the phone and responding to emails
• Assist and support the Inductees throughout the training sessions
• Ensure any concerns relating to the learning or behaviours of induction attendees are escalated appropriately
• Conduct Drug & Alcohol Testing – full in-house training provided
• Communicate the process and expectations for the running of the day
• Efficiently and effectively update and maintain data in the Workforce Information Management System (internal onboarding system)
• Effective communication with all key stakeholders (e.g. Occupational Health, Access Control, Contractors, Onboarding Teams etc)
• Maintain customer focus and seek to resolve any challenges that arise with Inductees harmoniously
• Maintain strict confidentiality at all times
• Other tasks as allocated by Management

Educational Requirements/Qualifications :

• A recognised teaching certification at L3 Delivery in Training, L3 Award in Education and Training (PTLLS) or above is desirable.

Preferred Experience

• Experience working within a busy and fast-paced customer service environment
• Experience delivering presentations or training to groups of individuals is desirable

Personal Qualities

• Highest levels of integrity, respectfulness and professionalism required at all times
• Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest
• An engaging and proactive ‘can do’ attitude where successes and failures are shared
• Providing clear expectations on what support we can give, ensuring we are following through with any agreed action
• Listen and communicate effectively
• Ability to communicate with all members of the team including Supervisors and Management
• Team player

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.