Support Services Assistant - Facilities

NHS Scotland; Glasgow; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Flexible working options

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) seeks a Support Services Assistant to maintain a clean, safe and welcoming environment across hospital settings. The role covers cleaning, catering support, patient clothing services and porter duties at Thornliebank Health Centre.

You will follow NHS Scotland standards and schedules, contributing to high-quality service delivery across departments, with flexibility to support different areas as required.

Qualifications

• Knowledge of integrated support services across cleaning, catering, laundry and porter duties
• Training in safe use of cleaning, catering, laundry and porter equipment
• Knowledge of Health and Safety procedures (training provided)
• Knowledge of COSHH regulations (training provided)
• Knowledge of Infection Prevention and Control practices (training provided)

Responsibilities

• Carry out cleaning duties in line with NHS Scotland standards
• Operate cleaning and catering equipment safely
• Support meal service and food preparation activities
• Assist with laundry and patient clothing services
• Provide porter/mobile support including transport of patients, mail, specimens and supplies

Skills

Cleaning

Catering support

Communication

Teamwork

Health & Safety awareness

Education

Basic Food Hygiene certification

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The Support Services Assistant plays an important role in maintaining a clean, safe and welcoming environment for patients, staff and visitors. The post involves delivering a range of non-clinical support services including cleaning, catering support, patient clothing services, and porter/messenger duties. You will work across a variety of clinical and non-clinical areas, following agreed work schedules and NHS Scotland standards, while ensuring high-quality service delivery throughout the facility.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

Permanent Role - 14.5 Hours Per Week

Thornliebank Health Centre

Shift Pattern Monday - Thursday 16.00 - 19.00, Friday 16.00 - 18.30

Key Responsibilities

The successful candidate will provide a high-quality support service across a range of hospital and healthcare environments. Responsibilities include carrying out cleaning duties in line with NHS Scotland National Cleaning Specifications and Infection Control standards, operating cleaning and catering equipment safely, supporting meal service and food preparation activities, assisting with laundry and patient clothing services, and providing porter and messenger support including transport of patients, mail, specimens, equipment and supplies. The role requires adherence to work schedules, safe working practices, COSHH regulations and departmental procedures. You will also carry out waste management duties, maintain accurate records, report faults or concerns to supervisors, and contribute to a safe and efficient environment for patients, visitors and colleagues. Flexibility is essential, as you may be required to work across different departments and service areas.

Knowledge, training, qualifications and/or experience required to do the job

• Knowledge of integrated support services, including cleaning, catering, laundry and porter duties (full induction training provided)
• Training in the safe use of cleaning, catering, laundry and porter equipment
• Knowledge of Health and Safety procedures (training provided)
• Knowledge of COSHH regulations (training provided)
• Knowledge of Moving and Handling procedures (training provided)
• Basic Food Hygiene certification (training provided)
• Knowledge of Infection Prevention and Control practices (training provided)
• Ability to follow schedules, procedures and quality standards
• Good communication and teamwork skills

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This post may require a satisfactory PVG Scheme record check.

AI tools

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip

Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

Armed Forces Covenant

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.