Support Services Administrator

Northumbria Police; Newcastle upon Tyne; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

26 days leave + 8 bank holidays

NHS Fleet Solutions Car Lease Scheme

Enhanced maternity and parental leave

Flexi time and flexible working

Agile working including option to work

Home working options

Private health care & eye tests

Blue Light Card discounts

Job summary

Northumbria Police is seeking a Support Systems Administrator to provide high‑quality administrative and secretarial support to the Head of NEROCU and the Senior Management Team. You will help ensure the smooth running of critical operations across the Northeast and maintain confidential records in line with data protection requirements.

You will manage diaries, coordinate meetings with partner agencies, prepare briefing papers, minutes and documents, and maintain information systems to support

Qualifications

• GCSE English and Maths (or equivalent)
• Experience preparing and recording accurate meeting minutes and maintaining confidential records
• Experience in administrative/PA/secretariat or similar support role with strong organisational skills
• Strong planning and time management skills
• Excellent communication and interpersonal skills with senior leaders and stakeholders
• Proactive and adaptable approach with the ability to work independently or in a team
• Ability to travel independently to Force and partner locations

Responsibilities

• Provide professional administrative and secretarial support to the Head of NEROCU, Senior Management Team and wider unit
• Coordinate meetings with colleagues, partner agencies and police forces across the region, arrange schedules and documentation
• Manage senior leaders’ diaries and collate briefing papers for decision-making
• Produce high-quality documents, correspondence and meeting minutes
• Maintain databases and information systems supporting audits and performance monitoring
• Process incoming mail and provide clerical support to help the department deliver objectives efficiently

Skills

Organisational skills

Time management

Communication

Interpersonal skills

Initiative

Travel readiness

Microsoft Office

Education

GCSE English & Maths (or equivalent)

Tools

Microsoft Office

Job description

This is an exciting opportunity to join the Northeast Regional Organised Crime Unit (NEROCU) and play a vital role in supporting the fight against serious and organised crime. Working at the heart of the unit, you will provide high-quality administrative and secretarial support to senior leaders, helping to ensure the smooth and efficient running of critical operations that protect communities across the Northeast. From coordinating complex meetings and managing sensitive information to maintaining key records and information systems, your contribution will directly support those tackling some of the region’s most significant criminal threats. If you are highly organised, adaptable and thrive in a fast-paced environment, we would love to hear from you.

What you’ll do

• Provide professional administrative and secretarial support to the Head of NEROCU, Senior Management Team and wider unit, helping to ensure the smooth running of business activities.
• Coordinate meetings with colleagues, partner agencies and police forces across the region, arranging schedules, preparing documentation and handling sensitive information in line with GDPR and Data Protection requirements.
• Manage senior leaders’ diaries, organise appointments and meetings, and collate relevant papers and briefing materials to support effective decision-making.
• Produce high-quality documents, correspondence and meeting minutes, ensuring information is accurate, clear and completed within required timescales.
• Maintain and update databases, spreadsheets and other information systems, supporting the production of statistical information, audits and performance monitoring activities.
• Process incoming mail and correspondence, operate document tracking systems, and provide a range of clerical and administrative support to help the department deliver its objectives efficiently and effectively.

Sound interesting?

What you’ll bring

• GCSE qualification in English and Maths (or equivalent), together with strong IT skills and a sound working knowledge of Microsoft Office applications.
• Experience of preparing and recording accurate meeting minutes and maintaining confidential records,
• Experience in an administrative, PA, secretariat or similar support role, with excellent organisational skills and the ability to manage competing priorities effectively.
• Strong planning and time management skills, with the ability to work accurately under pressure and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the confidence to build positive working relationships and communicate professionally with senior leaders, colleagues, partner agencies and external stakeholders.
• A proactive and adaptable approach, with the ability to use your own initiative, solve problems, learn new skills quickly and work both independently and collaboratively as part of a team.
• An ability to travel independently to Force and partner locations to fulfil the duties and responsibilities of the role.

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact [e-mail].

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Systems Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

The recruitment process will consist of the initial application form followed by a face-to-face interview.Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via [e-mail] for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we’ll ask you to complete a Security Clearance (SC)form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

Internal applicants should normally have completed six months in their current role.

Where this requirement is not met, approval must be sought through the Careers mailbox and will be considered by the relevant policy/process owner.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.