Support & Ops Specialist EN+DE, Amazon Freight EU

TN United Kingdom; Coalville; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Support & Ops Specialist fluent in English and German to enhance customer experience within Amazon Freight. This pivotal role involves monitoring shipments, communicating effectively with stakeholders, and driving process improvements to ensure seamless operations. Join a pioneering team that values proactive problem-solving and continuous improvement, making a significant impact in the logistics sector. If you're passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Advanced proficiency in English and German (minimum B2 CEFR).
• Experience in logistics environments and process improvement.

Responsibilities

• Proactively monitor customer shipments to identify and prevent issues.
• Maintain continuous communication with customers and partners.

Skills

English proficiency

German proficiency

Stakeholder communication

Data analysis

Process improvement

Tools

MS Office

SQL

Job description

Social network you want to login/join with:

Support & Ops Specialist EN+DE, Amazon Freight EU, Coalville

Client: Amazon UK Services Ltd.

Location:

Job Category: Customer Service

-

EU work permit required: Yes

Job Reference:

e73df870cac4

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

The Support & Ops Specialist facilitates the flow of information between Amazon Freight and our external customers, proactively resolving potential issues affecting customer experience and performance. They provide timely resolutions by researching internal tools, making real-time decisions, and communicating effectively with stakeholders (verbally and in writing) to build rapport.

The candidate should communicate at a high standard in both verbal and written forms, using an appropriate tone. They should also be able to recommend process improvements for customer benefit and drive them to completion.

Key job responsibilities

• Proactively monitor customer shipments to identify, address, and prevent issues.
• Develop and implement effective service recovery plans as needed.
• Maintain continuous, proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience.
• Identify and eliminate root causes of defects to improve efficiency in Amazon Freight operations, escalating problems or variances to supervisors and shift managers.
• Work within various time constraints to meet critical business needs.

A day in the life

The Support & Ops Specialist manages information flow between Amazon Freight and external customers, resolving issues proactively through research, decision-making, and effective stakeholder communication.

About the team

Amazon Freight (AF) is a pioneering B2B startup within Amazon Transportation Services in Europe. This role leads the AF EU Operations Less than Truckload, part of the central control center for Amazon Freight's Shipper Support and Transportation Execution. The team plans and schedules transport orders, providing top-tier support throughout the customer journey.

BASIC QUALIFICATIONS

• Advanced proficiency in English and German (minimum B2 CEFR)
• Experience communicating with diverse stakeholders, including peers and leadership
• Proficiency with MS Office (Word, Excel, Outlook)
• Experience analyzing data and creating reports for leadership

PREFERRED QUALIFICATIONS

• Process improvement experience (e.g., kaizen, gemba, process mapping, Aces certification)
• Experience in logistics environments
• Knowledge of SQL and databases in a business context