Support Officer (Revenues And Benefits)

PSPS; Spalding; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

26 days annual leave

Hybrid working

Wellbeing support

Employee discounts

Parental leave policy

Career progression

Job summary

PSPS (Public Sector Partnership Services) is seeking a Support Officer in the Revenues & Benefits team, based in Spalding or Horncastle. The role focuses on delivering accurate admin support for Council Tax, Benefits and Business Rates, ensuring efficient service delivery and performance adherence.

The successful candidate will have excellent organisational skills, attention to detail and strong IT literacy, with a customer‑focused approach and ability to work well within a team.

Qualifications

• Is well organised and can manage tasks effectively.
• Has good attention to detail and can work accurately.
• Communicates clearly with customers and colleagues.
• Confident using IT systems including Microsoft Office.

Responsibilities

• Providing administrative support to help the Revenues and Benefits service operate efficiently.
• Maintaining and updating records and information accurately across service systems.
• Assisting with data gathering, reconciliations and routine processing activities.
• Dealing with customer enquiries by telephone and in writing, delivering excellent customer service.
• Supporting compliance with legislation, policies, data protection and information security requirements.
• Working collaboratively with colleagues to help the team achieve service standards and targets.

Skills

Organised

Attention to detail

Communication

Teamwork

MS Office

Initiative

Customer service

Tools

MS Office

Job description

JOB TITLE: Support Officer (Revenues and Benefits)

LOCATION: Horncastle or Spalding

SALARY: £25,947 per annum

Are you organised, customer-focused and looking for your next opportunity?

We are looking for a motivated and reliable Support Officer to join our Revenues and Benefits team. This is an important role that helps ensure residents receive efficient and effective services relating to Council Tax, Benefits and Business Rates administration. Working as part of a team, you will provide administrative support, maintain accurate records, assist customers with enquiries and help the service achieve its performance and compliance objectives.

Whether you already have experience in an office or customer service environment, or you are looking to develop your skills and begin a career, we would like to hear from you.

What you'll be doing

• Providing administrative support to help the Revenues and Benefits service operate efficiently.
• Maintaining and updating records and information accurately across service systems.
• Assisting with data gathering, reconciliations and routine processing activities.
• Dealing with customer enquiries by telephone and in writing, delivering excellent customer service.
• Supporting compliance with legislation, policies, data protection and information security requirements.
• Working collaboratively with colleagues to help the team achieve service standards and targets.

What we're looking for

• Is well organised, motivated with the ability to manage tasks effectively.
• Has good attention to detail and can work accurately with information.
• Communicates clearly and professionally with customers and colleagues.
• Enjoys working as part of a team and building positive working relationships.
• Is confident using IT systems, including Microsoft Office applications.
• Can use initiative, solve problems and adapt to changing priorities.
• Is committed to providing a high standard of customer service and quality work.

Working Arrangements

The position will be based in Spalding or Horncastle.

Closing Date: 23rd September 2026

Provisional Interview Date: 28th September 2026

The interview will consist of a combination of questions and assessments which will look at communications skills and priority reasonings.

About us

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What do I get in return?

• Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.
• Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.
• Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
• Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
• Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
• Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives
• Career progression- Opportunities for professional growth and development

Want to find out more?

View our corporate video

Visit our website

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date