Support Officer for Safeguarding & Public Protection

Transformationunitgm; Abercynon; On-site; GBP 24,000 - 29,000; Full time

Job summary

An innovative organization is seeking a dedicated Administration Support Officer to join their Safeguarding & Public Protection Team. This role involves providing vital administrative support, ensuring smooth operations, and maintaining accurate databases. Ideal candidates will exhibit excellent organizational and communication skills, thrive in a challenging environment, and demonstrate a caring attitude. With a commitment to serving the community and enhancing healthcare services, this position offers a unique opportunity to make a difference in people's lives. If you are motivated and eager to contribute to a meaningful cause, this could be the perfect role for you.

Qualifications

• Experience in Administration is essential for this role.
• Previous experience in Social Care or Safeguarding is desirable.

Responsibilities

• Provide comprehensive administrative support to the Safeguarding & Public Protection Team.
• Manage workload priorities and adapt as needed.

Skills

Administration

Communication Skills

Organizational Skills

Education

Experience in Social Care

Job description

Main area: Safeguarding and Public Protection
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 110-AC068-0525

Support Officer for Safeguarding & Public Protection

Band 3

We provide healthcare services to people living in Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf, serving a population of around 450,000. Our location offers access to Wales’s capital city, Porthcawl, and the Brecon Beacons.

Our vision is to care for our communities by preventing ill-health, promoting better health, providing excellent services, and reducing inpatient care through strengthened home, primary, and community care.

We value diversity and welcome applications from all protected groups under the Equality Act 2010, including age, sex, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy, maternity, marriage, and civil partnership.

Cwm Taf Morgannwg is a Living Wage Employer.

Please check your email regularly for correspondence related to your application. Applications can be submitted in Welsh or English, with no preference given to either language.

There is a temporary top-up for Bands 2 and 3 to reflect the Living Wage of £12.60 per hour (£24,638 per annum). This is in place until the 2025/26 pay uplift is confirmed.

Job overview

We are seeking an Administration Support Officer for Safeguarding & Public Protection. The successful candidate will provide administrative support to the DoLS team.

The ideal candidate will be highly motivated, with excellent organizational and communication skills, able to work in a challenging environment with a sensitive, caring, and non-judgmental attitude.

The role requires flexibility to work across the service and previous experience in a multiagency setting is desirable.

Proficiency in Welsh is desirable; applications in either Welsh or English are equally welcome.

Main duties of the job

The post holder will support the Safeguarding & Public Protection Team by providing comprehensive administrative support, maintaining databases, and ensuring information accuracy.

They will work flexibly to support team needs and assist colleagues as required.

Working for our organization

Cwm Taf Morgannwg University Health Board is part of NHS Wales, providing health and wellbeing services to around 450,000 residents in three County Boroughs.

Our core values include:

• Listening, learning, and improving
• Treating everyone with respect
• Working together as one team

Most of our workforce lives locally, reflecting our commitment to serving our communities.

Detailed job description and main responsibilities

Full details are available in the attached Job description and Person Specification or via the 'Apply now' link in Trac.

The post holder will:

• Be the first point of contact for calls from the public, staff, and partner agencies, handling sensitive information with tact and confidentiality.
• Respond to routine queries and escalate complex issues appropriately.
• Provide administrative support to ensure smooth team operations.
• Manage workload priorities and adapt as needed.
• Accurately input data into databases and spreadsheets, ensuring timely updates.
• Assist in data collection for reports.
• Support training coordination, including venue bookings and information dissemination.
• Manage the team’s diary, including meeting arrangements and minute-taking.
• Work proactively with minimal supervision.

We are committed to providing excellent healthcare to our aging population, with a focus on long and healthy lives and integrated health and social care services. Our Academic Centre in Merthyr Tydfil supports training future doctors in community medicine.

Person specification

Skills

• Experience in Administration

Social Care / Safeguarding

• Previous experience in Social Care or Safeguarding

Applicants outside the UK or RoI require sponsorship for a Health and Care visa or Skilled Worker visa. Please assess your eligibility at 'Work in the UK'.

Employer certification / accreditation badges

This role involves contact with vulnerable individuals and is subject to DBS checks under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.