Support Officer for Safeguarding & Public Protection

www.healthjobsuk.com - jobboard; Abercynon; On-site; GBP 24,000 - 27,000; Full time

Job summary

An established industry player is seeking a dedicated Administration Support Officer for Safeguarding & Public Protection. This role offers a unique opportunity to contribute to community health services while ensuring efficient administrative support. The ideal candidate will possess strong organizational and communication skills, thrive in a dynamic environment, and be committed to safeguarding vulnerable individuals. Join a passionate team that values diversity and innovation in health care, and help make a positive impact on the lives of those in the community.

Qualifications

• Experience in administration and supporting safeguarding processes.
• Ability to work in a challenging environment with sensitivity.

Responsibilities

• Provide effective administrative support to the Safeguarding & Public Protection Team.
• Manage day-to-day workload and support team operations.

Skills

Administration

Communication Skills

Organizational Skills

Judgment

Education

Experience in Social Care/Safeguarding

Job description

Main area Safeguarding and Public Protection Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 110-AC068-0525

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ynysmeurig House Town Abercynon Salary £24,433 - £26,060 per annum Salary period Yearly Closing 13/05/2025 23:59

Support Officer for Safeguarding & Public Protection

Band 3

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.

Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.

Cwm Taf Morgannwg is a Living Wage Employer.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh or English, and no preference will be given toapplications submitted in either language.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Job overview

We have a fantastic opportunity at Cwm Taf Morgannwg for an Administration Support Officer for Safeguarding & Public Protection. The successful candidate will provide administration duties to the DoLS team.

We are seeking a highly motivated person, with excellent organisational and communication skills to join our small team. The post holder must be able to work in a challenging environment and have a sensitive, caring and non-judgmental attitude.

The post holder will work within a specific team however, will need the flexibility to work across the service as the need arises.

The successful candidate ideally should have previous experience of working within a multiagency setting.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The post holder will work to standard operating procedures to provide a comprehensive, professional and effective administrative support to the Safeguarding & Public Protection Team.

They will provide the administration function for the Safeguarding & Public Protection team and maintain the database activity, ensuring the information is readily updated to reflect a true position of all Safeguarding applications.

The post holder is expected to work flexibly to support the Team and to assist other colleagues from within the Safeguarding and Public Protection Team when required.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The post holder will:

Act as first point of contact for telephone calls from members of public, staff from the health board and other agencies including Local Authority, Police, Education along with families/carers.

Provide and receive contentious and sensitive information of a personal, financial and political nature which requires tact, diplomacy and adherence to the strictest confidentiality.

Use judgement to respond to routine queries, referring more complex and urgent issues to senior staff, or their Deputy in their absence.

Provide the team with support in respect of administration duties to enable the smooth running of the administration function for the Safeguarding & Public Protection service.

Manage own day to day workload, exercising judgement to determine priorities and make adjustments and changes to workload according to accommodate urgent requests.

Ensure correct and accurate input of information into databases and spreadsheets in a timely manner, and in accordance with prescribed timescales.

Collate data for reports using a range of sources pertinent to the subject matter as and when required.

Support the team in planning and co-ordinating training, ensuring appropriate venues are booked, refreshments are arranged and information regarding the training event is disseminated in a timely manner.

Manage the diary of the team, sending and receiving meeting requests, book meeting rooms, preparing and distributing paperwork and take action notes/minutes at meetings when requested to do so.

Work using own initiative; work is managed rather than supervised.

At Cwm Taf Morgannwg providing great health care to our community is our number one priority. Our 65 – 84 and 85+ age groups are projected to have the largest increase by 2036, when an estimated one in four people in Wales will be aged 65 and over. These projections will have significant implications for the way in which we design and provide our increasingly integrated health and social care services, so that we can help the people living in our communities to live long and healthy lives, free from the limiting effects of multiple chronic conditions.

At Cwm Taf Morgannwg we believe in innovation to make improvements to clinical care. We are especially proud of our Academic Centre in Merthyr Tydfil, which is helping to train future doctors in community medicine.

Person specification

Skills

• Experience in Administration

Social Care / Safeguarding

• Previous Social Care / Safeguarding Experience

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.