Support Officer

Brook Street; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading government-based client is seeking 12 individuals for temporary customer service roles from July to December 2025 in Manchester. Candidates will assist customers using IT systems and ensure high-quality support through various communication channels. The role requires strong interpersonal skills and a proactive approach to problem-solving while adhering to a flexible work schedule.

Qualifications

• Proficient in IT for navigating online systems.
• Excellent customer service over phone, webchat, and email.
• Ability to empathize with customers and resolve issues.

Responsibilities

• Help users navigate online systems and process case details.
• Ensure quick and professional customer service.
• Proactively resolve routine problems and escalate serious issues.

Skills

IT proficiency

Customer service

Empathy

Clear communication

Flexibility

Problem-solving

Job description

My government-based client is looking for 12 people to join their team on a temporary basis from July until December 2025.

The office is open Monday-Friday from 8:00am to 6:00pm. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are between 8:00am and 6:00pm. All our staff are expected to work 6 Saturdays per year on a rota basis.

What we are looking for

• Proficient in using IT - helping users navigate our online systems, updating and processing case details.
• Excellent customer service skills using telephone, webchat, and email to ensure a professional and speedy customer experience.
• Ability to empathise with customers.
• Promote and support customers to engage digitally and use online applications.
• Clear communication skills to explain information effectively, reassuring customers and guiding them on necessary actions.
• Flexibility and adaptability to support business needs.
• Proactively resolve routine problems and escalate serious issues when needed.

The suitable applicants will be subject to a 3-year work and/or education history check, alongside a DBS basic check as required for the role.

Only suitable applicants will be contacted to progress with their application.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, provided they meet all essential criteria for the vacancy.

As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview to candidates with disabilities and/or military backgrounds who meet all the essential criteria.

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the criteria, please reach out via the Brook Street website to register your interest and specify the role.

In cases of high volume of qualified ex-military candidates/military spouses/partners, the best candidates from within this group will be interviewed.