Support Officer

Brook Street NMR; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A government-based client is seeking 12 temporary staff members for a customer service role in Manchester, from July until December 2025. The role entails assisting users with IT navigation and delivering excellent service across various platforms, including email and webchat. Candidates must demonstrate empathy and problem-solving skills while being adaptable to meet business needs.

Qualifications

• Proficient in IT for case updates and user navigation.
• Excellent customer service skills across multiple channels.
• Ability to empathize and explain information clearly.

Responsibilities

• Provide excellent customer service via telephone, webchat, and email.
• Support digital engagement and guide customers in applications.
• Flexibly resolve routine issues and escalate serious problems.

Skills

Customer service

IT proficiency

Empathy

Flexibility

Problem-solving

Job description

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Job Details

My government-based client is looking for 12 people to join their team on a temporary basis from July until December 2025.

The office is open Monday-Friday from 8:00am to 6:00pm. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are between 8:00am and 6:00pm. All staff are expected to work 6 Saturdays per year on a rota basis.

What We Are Looking For

• Proficient in using IT - helping users navigate online systems, updating and processing case details.
• Excellent customer service skills via telephone, webchat, and email to ensure a professional and efficient customer experience.
• Ability to empathize with customers.
• Support and promote digital engagement and online application use.
• Ability to clearly explain information to reassure customers and guide them on next steps.
• Flexibility and adaptability to support business needs.
• Proactively resolve routine problems and escalate serious issues.

Additional Information

Suitable applicants will be subject to a 3-year work and/or education history check, alongside a DBS basic check as required for the role.

Only suitable applicants will be contacted to progress with their application.

Brook Street supports the Armed Forces Covenant and guarantees to interview all veterans or spouses/partners of military personnel who meet all essential criteria.

As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview to eligible candidates through the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the role's criteria, please reach out via the Brook Street website to register your interest and specify the role.

In high volumes of eligible military candidates, the best candidates from within that group will be interviewed.