Support Officer

Together Housing Group; Blackburn; On-site; GBP 25,000 - 30,000; Full time

Job summary

Together Housing Group is seeking a compassionate Support Officer in Blackburn to provide personalized support to vulnerable individuals and families. This role involves helping clients maintain independence and achieve personal goals through tailored assistance and community engagement. If you have experience in a customer-focused role, especially with vulnerable populations, we invite you to apply and join our mission to empower individuals towards long-term housing solutions.

Benefits

27 days holiday + bank holidays

Flexible working environment

Professional development training opportunities

Attractive pension scheme

Health and wellbeing benefits

Qualifications

• Experience in a customer-focused environment, especially working with vulnerable adults.
• Awareness of safeguarding practices.

Responsibilities

• Provide tailored support to vulnerable adults and families.
• Coordinate with various organizations to enhance support services.
• Facilitate access to community resources and activities.

Skills

Communication

Inter-personal skills

Flexibility

Coping with challenging behavior

Job description

1 week ago Be among the first 25 applicants

Together Housing Group provided pay range

This range is provided by Together Housing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We're looking for a compassionate and proactive individual to join our Supported Housing team as Support Officer based in Blackburn working with vulnerable adults and people affected by homelessness, including single individuals and families. In this vital role, you will provide tailored, person-centred support to help customers maintain their independence, build essential life skills, and work towards long-term housing solutions. You'll empower people to improve their wellbeing, achieve their personal goals, and enhance their quality of life.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We're looking for a compassionate and proactive individual to join our Supported Housing team as Support Officer based in Blackburn working with vulnerable adults and people affected by homelessness, including single individuals and families. In this vital role, you will provide tailored, person-centred support to help customers maintain their independence, build essential life skills, and work towards long-term housing solutions. You'll empower people to improve their wellbeing, achieve their personal goals, and enhance their quality of life.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Requirements

Outline of key responsibilities for the Support Officer...

• Provide housing-based support to older, vulnerable and disadvantaged people, ensuring support is person-centred, flexible, and outcome-focused, tailored and adapted to each to meet the needs of the individual and children. This includes both planned and responsive support (during working hours) and facilitating sessional support and group activities.
• Liaise, coordinate and collaborate with a wide range of organisations, agencies, internal teams and local community networks to identify to maximise the range of support available to complement the direct support provided.
• Identify support needs and risks for a wide range of vulnerable customers, which may include those displaying challenging behaviours or with complex needs. In conjunction with other services where appropriate, identify within risk assessments and support planning each customer's personal goals, targets and outcomes to meet needs and address risks.
• Provide support to customers, which may include at times of crisis, responsive support as well as planned support. Where possible, identify strategies to reduce or prevent the likelihood of further needs arising. This may include practical assistance until such time as the customer is again able to cope independently and/or other arrangements are in place.
• Work with others on a multi-agency basis to facilitate and coordinate access to a range of services/networks in a person centred manner, to meet the individual needs of customers and their children. This could include internal teams, adult health and social care, children's services and other agencies and partners. With a focus on positive outcomes that promote independence, wellbeing, positive interventions and keep people safe.
• To assist in facilitating and coordinating a range of leisure, recreational, educational, health, social and therapeutic activities, both by making connections with the wider community networks promoting the culture of a supportive community support within schemes, including developing schemes as "hubs" for the wider community.

We are looking for someone who has...

• A full UK driving licence and use of own vehicle.
• Experience of working in a customer-focused environment, especially working with more vulnerable individuals.
• An awareness of safeguarding.
• Ability to cope with challenging behaviour/resistance in others.
• Excellent communication and inter-personal skills and an ability to be flexible, react well to changed circumstances.

Benefits

In return, we are offering the successful candidate in the Support Officer role...

• Starting salary of£25,748
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• A flexible working environment, with a range of family friendly policies

• Your working hours will be 37hrs per week, between the hours of 8am-6pm Monday-Friday.

• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on theEmployee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

INDTHG1

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Civic and Social Organizations

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