Support Mentor

Social Interest Group; City Of London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card

Discounted event tickets

Reflective Practice with therapist

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

Job summary

Social Interest Group is seeking a Support Mentor for a 12-month fixed-term contract in RBKC. You will deliver person-centred, 24-hour support to residents facing homelessness and complex needs, building trusting relationships and enabling independence through tailored sessions and activities.

You will monitor wellbeing, update plans, and collaborate with the team to ensure high-quality service delivery. DBS checks and right to work in the UK are noted requirements.

Qualifications

• Understanding of homelessness and complex needs.
• Ability to record case notes and communicate via email.
• Willingness to adapt and work flexibly to meet service needs.
• Understanding housing and social needs of residents.

Responsibilities

• Create tailored support plans through 1:1 and group sessions.
• Help residents progress towards personal goals and independence.
• Run activities (e.g., arts, brunch club, trips) to support wellbeing.
• Monitor wellbeing with regular welfare checks and respond to incidents.
• Work with the team to ensure high-quality service delivery.
• Keep support plans up to date on online portals.
• Recognise signs of deteriorating health and respond appropriately.

Skills

Homelessness awareness

Empathy & listening

Team collaboration

IT case notes

Flexible working hours

Cultural awareness

Tools

Case management software

Job description

Support Mentor

Job Title: Support Mentor (FTC)

Location: Royal Borough of Kensington and Chelsea (RBKC). Please note that this service has no step free access.

Salary: £28,800

Shift Pattern: 12 Month Fixed Term contract 37.5 hours per week on a rota Monday to Sunday and will include bank holiday working, hours will range between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work outside these hours as per service and resident requirements.

About the Role

Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That's why they're here, to gain support for them make a change to enable greater independence and recovery.

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals.

• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings.
• Support residents to achieve their desired goals/outcomes in various ways.
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
• Keep support plans updated on our online portals as appropriate.
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.

About You

We're looking for someone who has a true passion for what we do as an organisation, and particularly in supporting those who have faced homelessness and may have other complex needs. Our residents needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key.

You will be adaptable, proactive, and able to use your initiative to resolve challenges. You will be able to work within a team, and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs.

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

We encourage applicants from all backgrounds.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.